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Herb Chambers Chevrolet of Danvers

(926 reviews)
Sales hours: 8:30am to 8:00pm
Service hours: 7:30am to 6:00pm
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Sales Service
Monday 8:30am–8:00pm 7:30am–6:00pm
Tuesday 8:30am–8:00pm 7:30am–6:00pm
Wednesday 8:30am–8:00pm 7:30am–6:00pm
Thursday 8:30am–8:00pm 7:30am–6:00pm
Friday 8:30am–6:00pm 7:30am–6:00pm
Saturday 8:30am–6:00pm 7:30am–4:00pm
Sunday 11:00am–5:00pm Closed
2025 consumer dealer award
View 2 awards
2025 consumer dealer award 2015 consumer dealer award

Reviews

(926 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Herb Chambers Chevrolet of Danvers from DealerRater.

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I had a flat tire on my way to work this morning.

I had a flat tire on my way to work this morning. After changing to my spare, I drove immediately to Herb Chambers as I knew they would open early. When I got there, they immediately addressed my situation and got me back on the road very quickly and with a smile. I couldn’t be happier that I bought my new car here at Herb Chambers. The sales and service teams are amazing! Thank you, Herb Chambers!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Hi Jeff! We're delighted to hear that our team at Herb Chambers Chevrolet of Danvers was able to get you back on the road quickly and with a smile! Thanks for choosing us for your new car purchase and service needs. Safe travels ahead!

I've been bringing my Chevi to Erio for the last two

I've been bringing my Chevi to Erio for the last two years, re: inspection of the performance, oil changes, and little repair tasks and can confidently attest to his professionalism, timely manner in setting up appointments and the team's overall great customer service. The whole service team goes above and beyond to meet the customers' needs. A big thank you to Erio for always addressing my concerns in a timely fashion.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Anna, we're delighted to hear about your positive experiences with Erio and the service team at Herb Chambers Chevrolet of Danvers. Thank you for trusting us with your vehicle over the years - we look forward to continuing to serve you in the future!

I delt with Scott and have been dealing with him for

I delt with Scott and have been dealing with him for years I’ve brought corvettes Cadillacs and fords there some I bought there some I didn’t he has always treated me good and just as important fixed the problem. Definitely recommend him and Hurb Chambers.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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Dealer response

Hi! Thank you for your continued trust in Scott and the team at Herb Chambers Chevrolet of Danvers! We're delighted to know you've had consistently positive experiences with us. Your recommendation means a lot, and we're here whenever you need assistance!

My Tahoe has been serviced by Herb Chambers Chevrolet

My Tahoe has been serviced by Herb Chambers Chevrolet from the time I bought it in 2017. Scott Lyon is the agent I deal with and he is honest and very knowledgeable. I even purchased tires because I believe in his honesty and ability to be competitive with any competition.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Hi Steve! We're delighted to hear that Scott has consistently provided you with honest and knowledgeable service at Herb Chambers Chevrolet of Danvers. Thank you for trusting us with your Chevrolet Tahoe's needs since 2017!

I found every aspect of Herb Chambers Chevrolet in

I found every aspect of Herb Chambers Chevrolet in Danvers to be incompetent from the sales manager to the finance person and especially the service department nobody really cares about the customer at all. It’s such a big company that they have plenty of customers and don’t need to make anybody happy. It’s all about doing a good enough job to get by there and for me they didn’t even come close. I would strongly recommend that you avoid the dealership there’s plenty of other good Chevy dealers and nice cars.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
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Dealer response

David, thank you for the review. We strive for excellent customer service and it's disappointing to know we fell short. I would appreciate the opportunity to discuss this further with you and see how we can make things right. Please feel free to reach out at your convenience. Thanks again, Bobby Haddad - General Manager - rhaddad@herbchambers.com

The service team at Herb Chambers Chevrolet is

The service team at Herb Chambers Chevrolet is outstanding. I’ve had the pleasure of dealing with Erio Perez as my service advisor on a few occasions. He is personable and very thorough throughout the entire process. He’s careful to explain all work in detail.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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Dealer response

Geno, we're delighted to hear that Erio and our service team at Herb Chambers Chevrolet of Danvers provided you with such a thorough experience. Thank you for sharing your positive feedback!

Very happy with our most recent service stop.

Very happy with our most recent service stop. Scott, Service Advisor was excellent and efficient.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
Worked with:
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Dealer response

Thank you for sharing your excellent and efficient service experience with Scott at Herb Chambers Chevrolet of Danvers! Safe travels!

Herb Chambers Chevrolet of Danvers went out of their way

Herb Chambers Chevrolet of Danvers went out of their way to help and great customer service. Outstanding!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Wendy, we're delighted to hear that you had an outstanding experience with us at Herb Chambers Chevrolet of Danvers! Thank you for your kind words and support.

Every one I encountered at the dealership was friendly

Every one I encountered at the dealership was friendly and knowledgeable. They had the part that I needed and made the repairs in a timely manner The waiting room was clean and comfortable

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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Dealer response

Hi! Thank you for sharing your experience with us at Herb Chambers Chevrolet of Danvers! We're glad to hear our team provided friendly service and that the repairs were completed promptly. We appreciate your feedback on our clean and comfortable waiting room as well!

Very professional service attention to detail Definitely

Very professional service attention to detail Definitely would recommend Over all excellent Five stars Great

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Hi Eric, thank you for the five-star review! We're delighted to hear that our team at Herb Chambers Chevrolet of Danvers provided professional service and attention to detail. We appreciate your recommendation! Safe travels!