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CRESTVIEW CADILLAC, INC.

(1,338 reviews)
Visit CRESTVIEW CADILLAC, INC.
Sales hours: 9:00am to 3:00pm
Service hours: 8:00am to 3:00pm
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Sales Service
Monday 8:30am–8:00pm 7:30am–6:00pm
Tuesday 8:30am–6:00pm 7:30am–6:00pm
Wednesday 8:30am–6:00pm 7:30am–6:00pm
Thursday 8:30am–8:00pm 7:30am–6:00pm
Friday 8:30am–6:00pm 7:30am–6:00pm
Saturday 9:00am–3:00pm 8:00am–3:00pm
Sunday Closed Closed

Reviews

(1,338 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of CRESTVIEW CADILLAC, INC. from DealerRater.

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They gave us the best car purchasing experience I have

They gave us the best car purchasing experience I have ever had. This is the third time I purchase a Cadillac from crestview and I will definitely come back again. Kara, Patrick and, the rest of the team, are very professional did everything possible to give me the best cadillac Lyriq for the best price. Highly recommend dealership. Will always consider to go back to them for the next vehicle.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
Worked with:
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Dealer response

We're happy you found our staff to be so supportive during your experience here at Crestview Cadillac, INC.. Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!

Crestview Cadillac has great customer service.

Crestview Cadillac has great customer service. I'm new to this dealership, but Tony in the service department has treated me as if I've been coming there for years.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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Oil change was quick & efficient.

Oil change was quick & efficient. Waiting area was comfortable with treats & lots of seating. Took only 40 minutes.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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So first, the good: sales experience was very solid; they

So first, the good: sales experience was very solid; they absolutely met the pricing with discounts shown on the website on the vehicle I wanted; they were accommodating regarding timing for coming in to test drive the vehicle; the detailer Antoine was helpful and also engaging; they didn't pressure-sell extra warranties; and they worked with me for delivery timing on a Saturday. A few minor drawbacks ... I was frustrated with their valuation of my trade; they separated vehicle knowledge between salespeople (who didn't know very much technically) and a "product specialist" who had more limited availability; and a few minor vehicle quality items that maybe should have been caught before I took delivery. Overall, I recommend them because they kept their word, were very professional, and didn't add "typical" pressure selling tactics.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a new car
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This dealership does a fantastic job.

This dealership does a fantastic job. James is a great sales rep. Could not have asked for a better experience.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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Always professional, friendly, & prompt.

Always professional, friendly, & prompt. Ron& Tony are personable characters. Service provided with efficiency & care. Definitely my go-to dealership.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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Tony was the Service person I worked with.

Tony was the Service person I worked with. He was polite and professional and I look forward to bringing in my car in the future for any service it may need.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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Great service.

Great service. Very efficient. Trustworthy. Car runs great. Answered all my question with honesty. Love this place.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Ive seen other reviews make the comment that their online

Ive seen other reviews make the comment that their online appointment confirmation never got picked up on the dealer system. That happened to me this week, but they still got me in. They really need to fix their system.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

We appreciate you taking the time to leave us this feedback. We are always more than happy to assist you if anything else comes up. Take care!

Was an easy experience from Start to finish.

Was an easy experience from Start to finish. They explained everything and met every expectation. Would work with them anytime

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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