Crestview Cadillac

I am an out of state buyer and worked with James Holmes and Mirooj Mansoor in purchasing a very specifically optioned car. Both of them were very professional at handling the transaction, answering all my questions, and making this purchase an easy process. I especially appreciated the ability to do a lot of the paperwork online to save time when I arrived at the dealership, since I had about a 10 hour drive home. I would highly recommend Crestview Cadillac, and especially James Holmes.

Called 8 times over 6 days. Never received a call back. Terrible customer service. Ron is the worst customer service rep I have ever dealt with. I was told multiple times. I would get a call back “immediately”. Not once did I get a call, even after calling multiple times in one day. I don’t think just asking if I needed to get a rental car was too much. Instead of getting an answer, I was without a vehicle for 2 days. Finally I just decided to rent one. Communication is the key to customer service and I received none.

It was good experience Waiting time was reasonable Treatment with courteously, as what I expected from Cadillac dealership

Emily, Patrick, and others that helped us with the process of buying a new XT6, and explaining the features and how to use them were great to work with and very knowledgeable.

Professional and courteous treatment from start to finish. I had not walked into Crestview that day expecting to conclude a deal. My wife and I had both driven XT5’s in the past and that was my primary interest. Adam worked to find a car that met my requirements with financing that also worked. This will be my wife’s car and Patrick took all the time she needed to reacquaint herself with vehicle features All in all a great experience

Kara and the rest of the people we interacted with at the dealership were friendly and competent. We had a great experience.

Kara was great and the dealership work very fast to deliver our new vehicle as we were leaving on a trip and to receive extra discounts

Emily, was great to work with from start to finish. She’s vry knowledgeable and helpful.

Great people and work completed as required and expected. Service area was pleasant waiting area was clean providing necessary refreshments .

Chris was excellent. He is a great asset to the service department and has a lot of potential.