Crestview Cadillac

Repaired what was needed. Thank You, I was concerned. Everyone was very helpful. Would choose Crestvirw again.

I was there for 3 hours for an oil change. No one communicated with me what was going on. I had to get up and ask and when I did they were annoyed I was asking what was taking so long.

My normal dealership didn’t have what I wanted, Crestview did, and it was an easy process.

Love the new digital signing process! Easy and fast. Staff is very courteous and knowledgeable.

I had a grill replaced on the car while I waited. The part arrived in less than a week. The car was washed and detailed when I received it.

Purchased car 2 months ago and still didn’t get my plates. Vincent told me he will mail the plates and I gave him two three weeks time to do that since I had temporary ones. After not receiving them three weeks later I called just to be told that he will mail the plates that day. Two weeks later I call again and he is like I mailed them but mail returned (LIE) and I will bring them to you today after work since I live in the area . I don’t have to say that he never came or called or apologized. When I called today and complained about him being shady my complaint was dismissed. Another thing is the car is certified and they didn’t even change the oil. They sold the car to me at 15700 miles and oil change due was at that mileage. The worst experience with buying a car ever.

Had a Steering Assist Reduced warning pop up on the display. When shut off the cooling fans ran at high speed and the temperature gauge didn’t register reading. Ran up to Crestview, with no appointment, to see if there were codes set and if I should drive or not. Ron and Brian wrote it up, said they would have a tech look at it. They gave me the option of waiting or giving me a ride home while they diagnosed. I waited and Brian returned to the waiting room 15 minutes later to tell me it was a bad thermostat and it would be fixed and ready to go in an hour. They did a great job getting me in and out, without an appointment, in record time. Thanks Crestview Service Department.

Ron is always a pleasure to work with! I appreciate him checking my loyalty points and helping apply them to my service as well as the service updates.

Crestview Cadillac service department has improved a great deal reasentley!! Keep up the good work,

Professional courteous and convenient. That is all I have to say. This is bugging me.