Crestview Cadillac

The service and support at Crestview is excellent and Kara is a very good salesperson.

Purchased this vehicle (XT6) from out-of-state (Virginia) but flew to Detroit to pick up the vehicle in person and drove it home to Virginia. Selected this vehicle based on included options and color combination that were unavailable locally. Did not buy based on low price. Sales experience (Evan Atkins) was very good. On the flip side, dealer prep was very poor, and, unfortunately, I assumed everything was right with this new vehicle and did not complete a thorough enough inspection prior to getting on the road back to Virginia. Crestview Service Department failed to verify that all systems were working properly - Super Cruise and TPMS were non-functional. Failed to inflate tires to proper pressure. Failed to provide or install optional black emblems that were part of purchase (after complaining, they mailed the emblems to me for my installation). Failed to fill the windshield washer fluid reservoir. All indications were that dealer prep consisted of washing the vehicle, nothing else. GM provides a detailed checklist for dealer prep - this dealership clearly did not follow it. After lodging my complaints, this dealership refused to accept any accountability. Buyers at this dealership should beware! Very happy, btw, with the vehicle. After investing several hours of time and energy, was able to correct all the dealer prep issues, but should not have had to do that. Cadillac makes a great product. Just wouldn't buy another one from Crestview. I have purchased GM vehicles exclusively for more than 50 years and have never had such a disappointing experience.

Dealership (Service) was very easy to work with. Made the process very comfortable. Brian and Ron did a great job with everything. Highly recommended

I stopped in without an appointment because the check engine light came on. In less than an hour later I was on my way with the problem fixed.

Craig Hubble and his team, which included Karra, Pat and Mirooj, made the transition from our 2022 XT5 lease into the brand new 2024 XT5 lease very smooth and easy. All parties, as a team, worked well from start to finish.

Ron is a great advisor- sets expectations and delivers on them. The staff is always helpful.

We were very pleased with the service and responsiveness of the Crestview Team. They were able to answer all of our questions in detail.

Dealership was very easy to work with. Made the process very comfortable. Vince did a great job with everything. Highly recommended

Chris in Service was awesome! All repairs were explained as well as the associated costs.

I appreciate the support from start to finish on my experience. The sales and delivery team was efficient and great to work with