Reviews
It was thorough, quick and professional.
It was thorough, quick and professional. The waiting area was clean and organized. My service advisor was professional and pleasant.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We're glad everything was completed quickly and to your satisfaction! Please don't hesitate to reach out if there's anything additional we can do for you.
I waited for 2 hours before I went to see the advisor.
I waited for 2 hours before I went to see the advisor. He missed notification by the tech that car was ready much earlier. Then he gave me the price for repair. Twice as much as I could get elsewhere. I told him I wasn’t getting the repair done but I still got charged for troubleshooting. Then I waited another 20 minutes for my car. The tech didn’t put my key in the right place. No more service at this dealership and, if I ever decide to buy another Cadillac, it will be from Serra in Troy.
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- Overall experience 2.0
- Does not recommend this dealer
- Came in for service or repair
Mario, we appreciate your honest review. We set a high standard for ourselves, so we are disappointed to hear that your experience with us was not a positive one. When you have an opportunity, please reach out to us at (248) 841-4166 so we can try to restore your confidence in our business. Thank you again for taking the time to reach out to us, and we hope to hear from you soon.
I have bought many cars over the years and the amount of
I have bought many cars over the years and the amount of time it takes at the dealership to finalize the sale. One of my fastest purchases from test drive to signage of paperwork, to delivery of vehicle. Thank you for the wonderful experience!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Ellisa, our entire team works hard to work with your budget and get you the best deal. We're always here with the same great service whenever you need service or another vehicle! We sincerely value your business and look forward to your next visit!
The Service department is difficult to contact.
The Service department is difficult to contact. They often do not answer the phone and the dealer rep recommends calling back every 10 minutes rather than having them call you back. When the rep agreed to have them call me back, the Service Department failed to do so. The wait time for oil changes is multiple hours. They also up-sell you on service that you don't need. I had a suspension issue serviced and the problem remained. When I brought it in a second time, they failed to inform me that they would need to keep the vehicle over-night. I needed the vehicle that evening so they had to reassemble the vehicle and ask me to return the next day. They did call to inform me that the part was not available the following day, so I didn't waste my time. But I had adjusted my schedule to no avail. I will no longer give my patronage to this dealership, despite being the closest Cadillac dealership to my house.
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- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
We work hard to provide a fantastic experience to everyone. It's discouraging to see that you had a negative experience. We are always looking for ways to improve; we appreciate your input. If you would be willing, we would like to have you contact our manager at (248) 841-4166 to discuss ways we ca n better serve you in the future.
Always a good experience taking our XT5 in for service at
Always a good experience taking our XT5 in for service at Crestview, thanks for the good work.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We appreciate your positive review about your recent experience with us! Please let us know if there is anything else we can do for you; we are more than happy to help!
Ron was very nice to work with.
Ron was very nice to work with. He communicated well. The needed repairs got done efficiently.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Our staff is committed to providing each of our clients with the best automotive experience! If you have any further questions, please give us a call. We're always happy to help!
I had a pleasure of working with Kara and she was just
I had a pleasure of working with Kara and she was just absolutely amazing!!! She went above and beyond and made the process super easy for me. Prior to crestview Cadillac, I was dealing with 3 different cadillac dealers and none provided satisfactory customer service. Super thankful to Kara and Crestview Cadillac!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Syeda, we're happy you found our staff to be so supportive during your experience here at Crestview Cadillac, INC.. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Great team to work with, they take care of all your needs
Great team to work with, they take care of all your needs in a timely manner.... btw why are you asking for writeup? Stars should be enough to provide indication of service, next time I will not be submitting a review as long it was good as I don't want to be forced to write about the good experience. This way you will be losing a lot of good reviews.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We're happy you found our staff to be so supportive during your experience here at Crestview Cadillac, INC.. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Great team to work with, they take care of all your needs
Great team to work with, they take care of all your needs in a timely manner
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Crestview's Service Department consistently delivers
Crestview's Service Department consistently delivers above my expectations. Key reason I continue to use Crestview.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! We sincerely value your business and look forward to your next visit!