Crestview Cadillac

Smooth service from beginning to end. Everything is as expected. Oil change was done in no time

Came in for an oil change... they completed it and everything went great! Nice quiet waiting room too...

Everything was handled with professionalism. The new car was delivered the same day with a full tank of gas

Great service and willingness to match my desired needs. Also willing to get me items not included in my package.

Competent people. Friendly and knowledgeable. Helped with transaction. Willing to go the extra mile. Focused on customer needs.

James was great! Very personable and knowledgeable about EVs which made the whole process fun and easy!

Kara. Always pleasant and professional. It was a lot of financial information to process plus all the bells and whistles on the car. I’m slowly learning.

Lots of help, very professional, very accommodating to our desires. All around excellent, Sales consultant Kara very helpful

Best to check your estimate before agreeing to work. There were multiple items totaling over $1400 that they suggested be done! Included: possible replacement of toe links (my brother who is a mechanic did a search and found it was not for my year and did not need to be replaced, only tighten bolts), fuel system service (which isn't a necessary service), and "replace rear pads with updated design to eliminate noise" (I had to ask if I NEEDED rear pads replaced. I did not.) Seems to be a money grab dealership. I won't be back. Brought it in to check the squeaking brakes and look at the undercarriage to see if my son damaged it when he hit a stump covered with snow. They did replace front pads and rotors to eliminate noise & new cabin and air filter for $1300. Also, they kept joking with my 18 y.o. son that he was "Mr. Money bags" and "very lucky", referencing the fact that an 18yo has a (used) Cadilac. At the start of the appointment we did mention it was his grandmother's car being passed to him. His grandmother can't drive because she has dementia. Poor taste.

Appointment to 'wait' was offered and scheduled in advance online. Promised 1 hour(ish) but took 2 hours for an oil change. Staff an facility were professional but not an exceptional (or competitive) service experience for the most basic and routine service procedure.