Reviews
Great New Car sales service!!!
We recently bought a Ford Focus ST for our son. We had gone to 2 other Ford dealerships and after wasting our time we left. They always make promises and then make you sit while they figure it all out, they should not make promises they cannot keep. Anyways....after going to dinner at Kruse and Muirs (in Lake Orion) we saw Skalnek Ford. We called first thing in the morning and was given Donna Zaner as our salesperson. Donna did an outstanding job getting us the car we wanted. We told her exactly what we wanted. She didn't make any promises she couldn't keep. She will go above and beyond. We will definitely go back to Donna Zaner at Skalnek.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Pamela, thank you for choosing us here at Skalnek Ford I'm sure Donna is happy that you guys had a great experience!
New F150 Platinum
I had a Great experience working with Mike Steffler, he just gets it he listened, professionally acted and never pushed the sale but allowed my pace to pull the sale along. Highly recommend buying a ford with Mikes help!!!! Thanks Mike for the experience of buying thru you!!! Thanks Skalnek for hiring a pro!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Skalnet Ford rocks!
After visiting 7 dealerships and giving them my budget I had to stick to, Ryan Marshall was the only one able to help me out.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Donna Zaner is the best!
Donna is always available to listen and help me solve any issues I may have with my vehicle, or questions as to the operation of a certain feature. I would recommend Donna to others.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Donna Zaner is amazing. Thanks Skalnek.
Very pleased with the service. It is nice to have a dealership who listens to the client and takes it to the next level. Thank you.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thanks Matt, we are happy to help!
bad service!!!
I have been dealing with ford to repair my 07 Ford Taurus. After having brought it in for a trans service and asked for some other problems to be looked at I get a called to pick it up. after looking at my recipiet and called to confirm the trans service (the whole point of appointment) the trans services was never done! I asked service if we could reschedule for the trans service to be done I got nothing but attitude. I took my car to be dropped off and had told him that the other problem is still there ($400 in spark plugs and wires didn't fix) I was called back to.come and pick up my car and was tild trans service was done but due not having the same mechanic there (he would be out for a week) that I would have to bring my car back yet again! I scheduled another appointment did the drop off at night due to bad weather coming this morning I called mid day after told I'd.be called and they where just pulling it in and they would call me back I got a phone call back and said it would be about an hour and they would call me to pick up after 2 1/2 hours of not hearing anything I called back to.be told my car had been done and they called me to hear a message of my phone being shut off by Verizon (I don't have Verizon never have) I got my car picked up for the same problem to be there so now I am going to have to call and yet again make another appointment and be without a vehicle again! I am very disappointed I have been very patient up until this point. I am a single mother working trying to cancel and reschedule my daughter's and my doctors appointments due to my car being at the dealership and having to pay people to take me to work and other places while I keep taking my only vehicle so I can sit here and depend on other people to take me where I need to go because they can't find the problem with a vehicle that was made by them!!!! I am very disgusted to know yet again me and my daughter are going to be left without our vehicle yet again! I have seen many problems with food being a bad company to deal with and maybe they are right?
- Customer service 1.0
- Buying process —
- Quality of repair 1.0
- Overall facilities 1.0
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did not make a purchase
Friendly atmosphere with prompt service.
Donna Zaner always finds the best deal in town for us. Podsiadlik Famlily
- Customer service 4.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 3.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thanks Chris, Donna does a great job, Don't for get us next time you or your friends are looking for a vehicle!
Awesome Service & Sales
Love Ryan Marshall! He is great and his finance manager have helped us and many others! We have purchased 2 cars and leased 1. We refer our friends and family there because we know they will be treated with respect and not pushed into buying/leasing something they don't want or are not comfortable with!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
He didn't just sell me a car.
I had a good experience at Skalenk several years ago and decided to go back recently when it was time for another vehicle. I was really pleased with Ryan Marshall. He didn't just sell me a new car (something I said I would never buy) but he sold me on the Skalnek family. He was professional and personal. It was almost like I had my own personal broker. Even my husband ended up liking the guy and the service we got. I already know where I am going when it is time for the next car which appears to be ever 3 years or so for the 5 drivers in my family.
- Customer service 5.0
- Buying process —
- Quality of repair 4.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Great Service
Guaranteed to walk out same day with a vehicle at a lower price than anyone in the area. Friendly staff willing to go the extra mile. Loyal to their customers. Very thorough in the sales process. Be sure to ask for Ryan Marshall.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thanks for your business, we are glad you had a great experience!