Metro Ford

Poor and worrisome service. They gave me a free wheel, alignment, but stripped tie rods.

Sara at metro ford was kind and courteous with excellent communication skills and very helpful in helping me look for another vehicle.. there was no pressure and her efforts to find exactly what was looking for were top notch!

I manage a large fleet in the Capital Region and needed a part for a HD Truck. After they sent the wrong part I went in to work with the Metro Parts department on finding the correct part. The words "less than helpful" are kind to describe the two parts people that were completely devoid of all customer service and personality. They said " it's going to take me a day to find this part" I found the part with a 2-minute internet search, and will no longer buy a ford product. Thank you

Very comfortable, the salesman was courteous, friendly, and respectful. The process was fairly quick, and all the paperwork was ready and clear.

Had a problem with the business manager during the sales I told him that there would be a payment due on my old truck on July 15th . He told me not to worry about it my old truck would be paid off the next day 7/8/2024 . On July 15 Ford credit took out $338.46 out of my account . He was little to no help with getting a refund back from Ford credit. If he had told me there maybe a problem I would have stopped at my bank on my way home and my auto pay. He never admitted it was his fault and also stopped answering my calls. I just received my refund 8/9/24 after many calls to Ford Credit. I purchased a new Ford Ranger XLT wish I hadnt now. I will not do business with them

My wife and I are both very disappointed with this dealership after purchasing a 2024 Edge with a little over 4,000 miles on it. We were never told that it was a loaner and it was involved in an accident. We are seniors, and we placed our trust in the salesman to be straightforward with us regarding the history of the car. Obviously that was a big mistake. I wrote a letter to the owner 2 weeks ago and have yet to receive a response. I would advise anyone who plans to purchase a vehicle to avoid this dealership. L

Anthony is an outstanding salesman. Attention to detail, communication, punctuality, professionalism and care for his clients. I have purchased 6 car from him and have referred people to him also. The service center is also outstanding. Joe normally services my vehicle and is meticulous at his job. Attention to detail and gets the job done right the first time! Couldn’t be happier with the service we’ve received at ‘Metro!

knowledgeable and friendly service from every department. answered any question I had and helped me secure the proper financing

Easiest experience I’ve had by far purchasing a new vehicle. Stress free and great trade in value for my old truck.

fast and friendly and professional. an easy going environment with no pressure sales and polite staff