Metro Ford

Always taken care of whenever I bring my truck in for maintenance. Very professional and I usually get out sooner than anticipated

Metro Ford has you covered from sales to service! I wouldn’t go anywhere else!

Great customer service. I’m Glad I choose Metro Ford for all my vehicle purchases

Clean and sales staff were very helpful. The car was ready for us to pick up on Saturday. AJ was very helpful in explaining the new explorer to us. He gave me his cell phone and said to call him with any problems. I definitely would recommend this dealership to others

Quick and easy for the purchase process Very happy with my purchase of my f150

Changed my Ford Edge battery, and the tech forgot to screw the air filter connections back in thank God I have trust issues could have had all sorts of debris in my motor

on this service visit, the wait time for parts was long, once parts were in it took a week to finish the service that was suppose to take 1 to 1.5 days. When car was returned there were dirt/grease marks on several spots on the seats and a couple on the exterior.

They were respectful and honest about the wait time for the service I would go back there

Personnel is pleasant, but following through on tasks is lacking. 1. My vehicle was not ready with installed prepaid accessories at pick up. I then could not be accommodated to have said accessories installed at a later date on a Saturday, after the mistake was on your end. I had to be refunded the money for the accessories and labor. Business was lost on your end. 2. Insurance was not taken care of before pick up, when I was told it would be. Luckily I suspected it wasn’t taken care of, and took it upon myself to make sure it was done before I headed out to pick up my new vehicle. Due to living over an hour away this would have prevented me from picking up as my insurance was closed by the time I arrived. 3. Living over an hour away makes it logistically difficult to make it all work with my work schedule. The dealership is open until 7:00 pm, but could not accommodate a 6-6:30 pm pick up because my sales associate leaves at 5:00 pm. This required me to miss work. I could have made several unnecessary trips to the dealership due to lack of attention to detail and following through on the basics of being a sales associate. It does make the impression that once the purchase agreement is signed, the care for customer drops off. This does not set well after spending over $50k. I am not saying I would not give Metro Ford another chance, but this should be taken as constructive criticism and rectified.

Sales rep AJ Denton is the man! Knows his EVs, knows how to wrangle a sale and is wonderfully engaging as a person. He got me fixed up with a dandy Mach E and already took one phone call to help me figure out the finer points. I’ll keep that relationship alive, for sure.