Skip to main content

Metro Ford

(5,271 reviews)
Visit Metro Ford
Sales hours: 8:30am to 6:00pm
Service hours: 7:00am to 6:00pm
View all hours
Sales Service
Monday 8:30am–8:00pm 7:00am–6:00pm
Tuesday 8:30am–8:00pm 7:00am–6:00pm
Wednesday 8:30am–8:00pm 7:00am–6:00pm
Thursday 8:30am–8:00pm 7:00am–6:00pm
Friday 8:30am–6:00pm 7:00am–6:00pm
Saturday 9:00am–5:00pm 8:00am–4:00pm
Sunday 11:00am–4:00pm Closed
New (518) 646-8797 (518) 646-8797
Used (518) 646-8429 (518) 646-8429
Service (518) 646-8831 (518) 646-8831

Reviews

(5,271 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Metro Ford from DealerRater.

Want to share your experience with this dealership?

Write a review

Very comfortable, the salesman was courteous, friendly,

Very comfortable, the salesman was courteous, friendly, and respectful. The process was fairly quick, and all the paperwork was ready and clear.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No

Had a problem with the business manager during the sales

Had a problem with the business manager during the sales I told him that there would be a payment due on my old truck on July 15th . He told me not to worry about it my old truck would be paid off the next day 7/8/2024 . On July 15 Ford credit took out $338.46 out of my account . He was little to no help with getting a refund back from Ford credit. If he had told me there maybe a problem I would have stopped at my bank on my way home and my auto pay. He never admitted it was his fault and also stopped answering my calls. I just received my refund 8/9/24 after many calls to Ford Credit. I purchased a new Ford Ranger XLT wish I hadnt now. I will not do business with them

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 3.0
  • Does not recommend this dealer
  • Shopped for a new car
  • Did make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No

My wife and I are both very disappointed with this

My wife and I are both very disappointed with this dealership after purchasing a 2024 Edge with a little over 4,000 miles on it. We were never told that it was a loaner and it was involved in an accident. We are seniors, and we placed our trust in the salesman to be straightforward with us regarding the history of the car. Obviously that was a big mistake. I wrote a letter to the owner 2 weeks ago and have yet to receive a response. I would advise anyone who plans to purchase a vehicle to avoid this dealership. L

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Anthony is an outstanding salesman.

Anthony is an outstanding salesman. Attention to detail, communication, punctuality, professionalism and care for his clients. I have purchased 6 car from him and have referred people to him also. The service center is also outstanding. Joe normally services my vehicle and is meticulous at his job. Attention to detail and gets the job done right the first time! Couldn’t be happier with the service we’ve received at ‘Metro!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

knowledgeable and friendly service from every department.

knowledgeable and friendly service from every department. answered any question I had and helped me secure the proper financing

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

Easiest experience I’ve had by far purchasing a new

Easiest experience I’ve had by far purchasing a new vehicle. Stress free and great trade in value for my old truck.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.

fast and friendly and professional.

fast and friendly and professional. an easy going environment with no pressure sales and polite staff

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

Great service done at reasonable price Everything was

Great service done at reasonable price Everything was done as promised.It was easy to schedule

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Fast, friendly, and honest place that delivered quality

Fast, friendly, and honest place that delivered quality service to our 24 Ford Bronco in a manner that was appreciated.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

I would highly recommend Metro Ford.

I would highly recommend Metro Ford. I had received excellent customer service upon my arrival. The service rep was professional and very helpful. The mechanic did a great job inspecting my Escape. I Will definitely come back to Metro Ford for future service.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.