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Metro Ford

(5,272 reviews)
Visit Metro Ford
Sales hours: 8:30am to 8:00pm
Service hours: 7:00am to 6:00pm
View all hours
Sales Service
Monday 8:30am–8:00pm 7:00am–6:00pm
Tuesday 8:30am–8:00pm 7:00am–6:00pm
Wednesday 8:30am–8:00pm 7:00am–6:00pm
Thursday 8:30am–8:00pm 7:00am–6:00pm
Friday 8:30am–6:00pm 7:00am–6:00pm
Saturday 9:00am–5:00pm 8:00am–4:00pm
Sunday 11:00am–4:00pm Closed
New (518) 646-8797 (518) 646-8797
Used (518) 646-8429 (518) 646-8429
Service (518) 646-8831 (518) 646-8831

Reviews

(5,272 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Metro Ford from DealerRater.

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Very professional and efficient.

Very professional and efficient. They did a recall on both of our cars at the same time and made it very convenient for us to get the work done.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

Had air pressure issue.

Had air pressure issue. The fix was the tires just needed to be reseat. I was please woththe service. It was fast and easy. Only took an hour.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

I was told my car was fixed & two or three times after I

I was told my car was fixed & two or three times after I picked it up it didn’t start, then the service writer is more interested in replacing the 400.00 air filter when my car didn’t start several times after being told it was fixed, very poor service & poor customer service

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 2.0
  • Does not recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Jonny and Metro Ford made the process of purchasing a new

Jonny and Metro Ford made the process of purchasing a new vehicle as easy as can be expected. Jonny made sure the process moved along and remained friendly throughout the process. The longest part of the process, working with my insurance company, was the slowest part!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.

The sales and especially the finance guy seemed to not

The sales and especially the finance guy seemed to not know their job. I had a special order vehicle that should have been easy and seamless. I have done this countless times before. Had to drive back and forth often, wasting time and money. Everything was delayed. The finance guy kept trying to sell me a vehicle maintenance package on an electric vehicle. Wouldn’t take no for an answer. Even told me he might need me to “sign” something because it is a liability for him with such an unreliable vehicle. This was for a brand new ford lighting. There is essentially no maintenance on a new f150. Rotate tires?? Come on.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Excellent at all levels of service and care from desk to

Excellent at all levels of service and care from desk to the shop and shuttle driver

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.

Very happy with my purchase experience.

Very happy with my purchase experience. Wasn't rushed through and was given the chance to find what I wanted. Found the truck and had it brought in quickly. Good service staff that make sure your car is up to spec. That have gone the extra mile to correct a fairly minor, but annoying problem, and give me confidence is their service. I plan on getting all my service done here for my truck.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.

Quality of there work is excellent, and they stand

Quality of there work is excellent, and they stand behind it. Had a couple of experiences with there body shop and both were positive.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.

Quick and efficient.

Quick and efficient. Jen, and JT were great to work with. I look forward to doing business in the future with them.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Metro ford did an excellent job fixing my car .

Metro ford did an excellent job fixing my car . I recommend them to everyone. I am happy with them.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.