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Szott Ford

(874 reviews)
Visit Szott Ford
Sales hours: 10:00am to 3:00pm
Service hours: 8:00am to 3:00pm
View all hours
Sales Service
Monday 9:00am–7:30pm 7:30am–7:00pm
Tuesday 9:00am–6:00pm 7:30am–6:00pm
Wednesday 9:00am–6:00pm 7:30am–6:00pm
Thursday 9:00am–7:30pm 7:30am–7:00pm
Friday 9:00am–6:00pm 7:30am–6:00pm
Saturday 10:00am–3:00pm 8:00am–3:00pm
Sunday Closed Closed
2013 state dealer award
View 3 awards
2013 state dealer award
2017 consumer dealer award 2016 consumer dealer award

Reviews

(874 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Szott Ford from DealerRater.

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This was by far the best experience I've ever had when...

This was by far the best experience I've ever had when trying to find a new car. My sister had recommended Chris Boan, as she had purchased a car from him and had a good experience. I contacted him and he was very accommodating with times I could come in to look for a new car. Once I got there, he introduced me to Charlie Carroll, who continued to help with the sale. They both listened to what I wanted and never tried to push me in a different direction. By having both of them help me, it was the fastest experience I ever had; all together the selection and transaction for the vehicle only took a couple hours. I am very satisfied, and I LOVE my new Fusion!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.

Scott was exceptionally helpful and willing to make the...

Scott was exceptionally helpful and willing to make the few accommodations I needed. This is the second car that I have purchased from Szott Ford and both times they have been amazingly helpful and nice.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

I was referred to Chris Boan by a friend. He worked with...

I was referred to Chris Boan by a friend. He worked with me via text and fax - the experience and service were extraordinary which is why I had no problem driving 30 miles to Szott Ford to pick up my car even though I only live a quarter mile from the Troy Motor Mall. I would definitely recommend Chris and Szott Ford - true professionals. I will be back in 23 months!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
1 person out of 1 found this review helpful.

I have always enjoyed the display of vehicles at Szott...

I have always enjoyed the display of vehicles at Szott Ford that can be seen from I-75, however today is the first time I actually went to the dealership. From my entrance through the door until my exit out the door, the service was friendly and professional. Tom Ryan was a pleasure to work with. He is the first salesperson I ever purchased a vehicle from on the same day I was window shopping. I never felt pressured and I appreciate his courteousness and patience with all my meticulous questions. He allowed me to test drive every vehicle I came in to the dealership to see. I would definitely recommend Szott Ford (Holly Road) and Tom Ryan to all my friends and family. Thank you, Tom for making my car buying experience so wonderful. Thank you also to Chris Boan (Sales Manager) and all the behind-the-scenes staff for your kindness and professionalism.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.

Scott was by far the best salesman I have ever dealt...

Scott was by far the best salesman I have ever dealt with. He went out of his way to help us find a nice vehicle within our price range. He was able to answer all of our questions and made sure everything was perfect before we took ownership of the vehicle. I have already recommended Scott and Szott Ford to my family and friends and will definitely buy from Scott again. Terri Portman

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Very good used car buying experience. Scott was...

Very good used car buying experience. Scott was professional and helpful and returned phone calls timely. He took care of all the paperwork and the whole process took very little time. Anthony was able to get me a fabulous rate on my car loan. Everyone at the dealership was very friendly. Most importantly, I love my car!!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

Good Experience at Szott

Paul Erickson helped us purchase our new Explorer and was very helpful through the whole process. We explained everything thoroughly and helped with all the details. We would recommend him to anyone buying a car.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Paul Erikson was very helpful when we were purchasing our...

Paul Erikson was very helpful when we were purchasing our new car. He spent a lot of time going over everything and helping with all the details. We would recommend him to anyone looking to buy a car.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Great Purchase experience

After a bunch of lying and beligerant behavior while dealing with the Ortinville dealerships, I came to Szott and worked with Nick Riley. He was honest about what he could do with the price, gave me a final price and loan apr on the phone. There were no suprises when I got there and he was very helpful. The loan apr was 2.25% lower than the loan apr quoted by Ortinville. The guy who did the loans knows his job and found a coupon to help upgrade the warrenty I purchased. They provided a great car buying experience.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Great buying experience and excellent follow up

Your sales person Paul Erickson really needs to be acknowledged for his great ability to assist a potential buyer while giving the buyer all the time and freedom to make their own choice. I truly had a pleasurable experience purchasing my new Fusion. Paul was very friendly, knowledgeable and helpful. I was shopping at a dealership closer to where I live but the salesperson at that dealership didn't seem to care much about helping me get what I wanted so I checked out Szott's and that's where I met Paul. I will recommend Paul to all my friends looking to buy another vehicle. Thanks Paul Dorothy Plumley

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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