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Barber Ford Inc

(701 reviews)
Visit Barber Ford Inc
Sales hours: 8:30am to 5:30pm
Service hours: 7:30am to 5:00pm
View all hours
Sales Service
Monday 8:30am–8:00pm 7:30am–5:00pm
Tuesday 8:30am–5:30pm 7:30am–5:00pm
Wednesday 8:30am–5:30pm 7:30am–5:00pm
Thursday 8:30am–8:00pm 7:30am–8:00pm
Friday 8:30am–5:30pm 7:30am–5:00pm
Saturday 8:30am–1:00pm Closed
Sunday Closed Closed
New (616) 499-3090 (616) 499-3090
Used (616) 499-3961 (616) 499-3961
Service (616) 499-3964 (616) 499-3964

Reviews

(701 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Barber Ford Inc from DealerRater.

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Did not pressure me but after a got on the highway the

Did not pressure me but after a got on the highway the rear bed is shaking and a lot of vibration. Need to get it looked at. Just brought it home yesterday.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Great customer service!

Great customer service! Friendly staff always responsive with all questions. I have been getting cars from barber ford for many years now, and I can’t say enough great thing about them!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Barber Ford has always treated us well.

Barber Ford has always treated us well. They have made us feel important and special.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Horrible service department, DO NOT USE

Their service department is worthless! A standard oil change takes 2 hours, while you wait in the lobby. Any other service takes many extra days. Horrible communication. Disrespectful. Charges twice the price. Tried working with them for 6 weeks to resolve issues, the service manager, Brian, was rude, not willing to work with us at all to find a resolution, never once apologized for the horrible service we received. We will never take another vehicle there again.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair 1.0
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Horrible service department, would never use again.

Horrible service department, would never use again. Rude staff, took many extra days for basic repairs, charge twice the price (at least). Tried to speak to manager, Brian, to have issues resolved, he was rude, did not help us at all, never even apologized for all we went through with such horrible service.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Very efficient , make you feel comfortable asking lots of

Very efficient , make you feel comfortable asking lots of questions and have a positive attitude

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Love my F150!

Love my F150! My sales team did a fantastic job updating me on my order. Financing and delivery went great!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Pete is awesome!

Pete is awesome! I have purchased numerous vehicles from Barber Ford and have never been disappointed!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

I was in a Hurry saw the car I wanted on lot.

I was in a Hurry saw the car I wanted on lot. Matt Bol put car off lot, detailed. Came in on Friday, and purchased. Very detailed showing about the car, the app, personalizing the car

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Barber Ford is trustworthy and always respectful.

Barber Ford is trustworthy and always respectful. We will continue to do business with them.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.