Reviews
LeeAnn Smith
Marcus is who I always ask for when I need service. He is the best!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Recalled part replaced & media screen re-booted
Friendly and gave realistic time-line for repairs. Nice chairs to sit in & complimentary bottled water (& coffee).
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
rick h,
superb. i like the atmosphere, service is fast. so how many characters are there now?
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Great Customer service
They have a great atmosphere, very good and friendly people to work with. Definitely an awesome job.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Ford Fusion
There was only one key available. I asked the salesman if he would provide a second key and he refused. It would have been nice to have two keys available.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
An Emergency Repair
While traveling on vacation I drove my Hellcat through wet yellow road striping paint and did not know it until several miles later as nothing was marked to warn me. I called in a panic and the service department got my car into their subcontractor immediately. The car was put to right and I was so relieved that they were able to save the paint job. They knew I was a nervous wreck about the potential damage from the road paint and they instantly put me at ease reassuring me that the car could be saved. I am forever grateful. 10's all around.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Awesome Place
The experience was fulfilling. The people were friendly, courteous and professional. They also have a sense of humor which is a plus. The job was done quickly and I have only good to say about the team at Lithia Pocatello. Thank you very much. I will be back.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Terrific customer service
We have purchased several new RAM trucks from Lithia in Pocatello recently. Devan and Phil have been fantastic to work with. They have gone above and beyond to find the vehicles we needed and get them to us at a fair price. Ray in the service department is extremely helpful and accommodating and does his best to get me in and out as quickly as possible.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
New car owner
Great salesmen and service.I had great service with my older vehicle and that is why when I decided to purchase a new vehicle I chose Lithia of Pocatello.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Awesome Customer Service
We have purchased two vehicles from Lithia of Pocatello in the last 2 years and love each experience. Purchasing was hasle free and we got great deals. Cam is an amazing salesman. The oil services that came with our vehicles have been awesome as well. Great service and people. They are honest and get you in and out quickly.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase