Skip to main content

Lithia Chrysler Jeep Dodge Ram of Pocatello

(200 reviews)

Reviews

(200 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

Want to share your experience with this dealership?

Write a review

LeeAnn Smith

Marcus is who I always ask for when I need service. He is the best!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No

Recalled part replaced & media screen re-booted

Friendly and gave realistic time-line for repairs. Nice chairs to sit in & complimentary bottled water (& coffee).

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No

rick h,

superb. i like the atmosphere, service is fast. so how many characters are there now?

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No

Great Customer service

They have a great atmosphere, very good and friendly people to work with. Definitely an awesome job.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No

Ford Fusion

There was only one key available. I asked the salesman if he would provide a second key and he refused. It would have been nice to have two keys available.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No

An Emergency Repair

While traveling on vacation I drove my Hellcat through wet yellow road striping paint and did not know it until several miles later as nothing was marked to warn me. I called in a panic and the service department got my car into their subcontractor immediately. The car was put to right and I was so relieved that they were able to save the paint job. They knew I was a nervous wreck about the potential damage from the road paint and they instantly put me at ease reassuring me that the car could be saved. I am forever grateful. 10's all around.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No

Awesome Place

The experience was fulfilling. The people were friendly, courteous and professional. They also have a sense of humor which is a plus. The job was done quickly and I have only good to say about the team at Lithia Pocatello. Thank you very much. I will be back.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No

Terrific customer service

We have purchased several new RAM trucks from Lithia in Pocatello recently. Devan and Phil have been fantastic to work with. They have gone above and beyond to find the vehicles we needed and get them to us at a fair price. Ray in the service department is extremely helpful and accommodating and does his best to get me in and out as quickly as possible.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No

New car owner

Great salesmen and service.I had great service with my older vehicle and that is why when I decided to purchase a new vehicle I chose Lithia of Pocatello.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No

Awesome Customer Service

We have purchased two vehicles from Lithia of Pocatello in the last 2 years and love each experience. Purchasing was hasle free and we got great deals. Cam is an amazing salesman. The oil services that came with our vehicles have been awesome as well. Great service and people. They are honest and get you in and out quickly.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No