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Lithia Chrysler Jeep Dodge Ram of Pocatello

(200 reviews)

Reviews

(200 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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Great Service!

Took my Ram 2500 diesel in for routine oil change...wait time less than a half hour. Highly recommend LCJD RAM of Pocatello!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Ram cruise control repair

Lithia Pocatello does a great job with customer service!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Repair on a 2010 Jeep Wrangler

The service technician was excellent. He was attentive and followed up when he said he would. The service manager was very helpful with addressing my concerns about the problem with my jeep.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Oil Change

Oil change and service--I was disappointed the windshield didn't get cleaned.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 3.0
  • Overall facilities 5.0
  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Thomas and Verda Burke

The Grand Jeep Cherokee is a great car. It has a smooth ride, easy to handle and has many great options. The salesman, Dale Hatcher, made the deal happen, He was without a doubt, the nicest salesman We have ever done business with. Great car....Wonderful service. Thanks Dale.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Customer service

Friendly and personable staff, I have already recommended Lithia many times.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Great Service

I had a recall on my 2018 RAM 2500 Limited and also had a oil change. There service department was extremely helpful and knowledgeable.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Larry Curry

They were great from the start and they said it would take 3 1/2 hours but it only took two hours. Got a great team there.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Fast, courteous service

While my auto was only in for an oil change, the staff was friendly, kept customers informed of progress, and the waiting area was clean and roomy. After routine inspection they provided clear printouts of any issues discovers, without sales pressure for immediate repair of non-critical items.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Customer

At last this time my car was vacuumed out and was given a onetime cars wash ticket, I asked if my car had any up dates, was told no, but the next day my car did an update could turn my car off or drive anywhere for over an hour. Lost all my radio stations, my phone would work, but finally got it to work again.

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process
  • Quality of repair 4.0
  • Overall facilities 5.0
  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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