Reviews
Great Service!
Took my Ram 2500 diesel in for routine oil change...wait time less than a half hour. Highly recommend LCJD RAM of Pocatello!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Ram cruise control repair
Lithia Pocatello does a great job with customer service!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Repair on a 2010 Jeep Wrangler
The service technician was excellent. He was attentive and followed up when he said he would. The service manager was very helpful with addressing my concerns about the problem with my jeep.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Oil Change
Oil change and service--I was disappointed the windshield didn't get cleaned.
- Customer service 5.0
- Buying process —
- Quality of repair 3.0
- Overall facilities 5.0
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thomas and Verda Burke
The Grand Jeep Cherokee is a great car. It has a smooth ride, easy to handle and has many great options. The salesman, Dale Hatcher, made the deal happen, He was without a doubt, the nicest salesman We have ever done business with. Great car....Wonderful service. Thanks Dale.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Customer service
Friendly and personable staff, I have already recommended Lithia many times.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Great Service
I had a recall on my 2018 RAM 2500 Limited and also had a oil change. There service department was extremely helpful and knowledgeable.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Larry Curry
They were great from the start and they said it would take 3 1/2 hours but it only took two hours. Got a great team there.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Fast, courteous service
While my auto was only in for an oil change, the staff was friendly, kept customers informed of progress, and the waiting area was clean and roomy. After routine inspection they provided clear printouts of any issues discovers, without sales pressure for immediate repair of non-critical items.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Customer
At last this time my car was vacuumed out and was given a onetime cars wash ticket, I asked if my car had any up dates, was told no, but the next day my car did an update could turn my car off or drive anywhere for over an hour. Lost all my radio stations, my phone would work, but finally got it to work again.
- Customer service 4.0
- Buying process —
- Quality of repair 4.0
- Overall facilities 5.0
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase