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Lithia Chrysler Jeep Dodge Ram of Pocatello

(200 reviews)

Reviews

(200 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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Brak ispection and repair

Explanation of repair was clear and understood. They kept me informed of the status of my repair.They treat their customers as a friend.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 4.0
  • Overall facilities 4.0
  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Lifetime oil change

The person at the desk was very welcoming and pleasant. The work was done quickly and professionally. I'm very satisfied with Pocatello Lithia.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Always treated well, have bought 5 cars here

Whenever I buy a car, I shop around east Idaho, but I keep coming back to Lithia. They don't play the games other dealers like to inflict on customers. Lithia treats my time with respect, and they have matched any deal I have found elsewhere. That keeps me coming back- 5 times now.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Oil change on March 22

Service representative was very pleasant and helpful.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Quick service. Fair price

Routine maintenance. In and out in 45 minutes. Oil change and tire rotation. Will be back.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Customer

Much better service than prior experience. Four times faster. Was treated like a valued customer, vs an inconvenience. Will now be able to recommend service at this dealership to a friend.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dodge

good service and timely oil change. Thank you for assisting with the maintenance of my new vehicle

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Great service

We were on our way back to Alberta from Arizona when the "Change fuel filter " message came on my 2013 Dodge Dually just past St. George Utah. I phoned several dealer between St George and Pocatello Idaho but none of them could work on my truck the next morning. I contacted Lithia in Pocatello and talked to Marcus Oler who said he could fit in in first thing in the morning. Got there at 7:30 AM and by 9:30 AM we were on the road back to Alberta.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Great service

Friendly service and prompt thank you for servicing my car.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Thanks for the help

Great help getting into desired truck. Justin Hill was very gracious and helpful through entire process. Would recommend contacting Lithia when looking for your next vehicle purchase.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Thank you so much for your outstanding survey. We greatly appreciate the time and effort you took to give us 5 stars. We hope you are enjoying your new vehicle, and also enjoying the holidays. - Lithia Pocatello Team