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Simms Chevrolet Company

(105 reviews)
2019 consumer dealer award
View 1 awards
2019 consumer dealer award

Reviews

(105 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Simms Chevrolet Company from DealerRater.

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Mr & Mrs White

We were looking for a new traverse and had difficulty finding one like we wanted until running into Aaron Adams at Simms in Clio Michigan. We thought it would take a week or more but before we made it home Aaron called us to let us know that the vehicle could be picked up the next day. I'm not saying this could happen to you but the effort was great and so was the dealership. Very pleased and this dealership will see me again when the time comes for our next purchase.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Buying a new car!

And buying cars for over 50 years this was one of the best experiences I had in purchasing one

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Total waste of money

I took my Saturn Vue in for service. It felt odd under acceleration, and the Service Engine Soon light was on. They diagnosed that it needed a catalytic converter. They could replace that. However they had no answer for the way it was accelerating. The catalytic converter took 11 DAYS to replace and cost $1100!!! A ridiculous amount of time for an exhaust repair. I took the car to a real mechanic and discovered the transmission needed work!!! Had Sims told me that, I wouldn't have had the converter replaced! Simms didn't have a transmission repairman, so they could only make money from the converter. I recently bought a new Malibu, it wasn't from Simms.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair 1.0
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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I contacted simms chevrolet by email

I contacted simms chevrolet by email inquiring on a used truck. Twice No one ever responded to my request. Bad business.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process 1.0
  • Quality of repair
  • Overall facilities 1.0
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
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how the staff is excellent at simms chevrolet nice

people there are friendly caring and helpful thank you the facilities were and is very clean with an excellent staff

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Great facility with great people

As always I was highly satisfied, will always use Simms. Fast and friendly service in a clean environment. The waiting area is very customer friendly as well.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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First time using this dealership

Everyone was friendly from start to finish. I have been in many dealerships over the years and I was honestly very pleased with the service and attitudes of everyone I ran into. They are doing something right here!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Overall good

Very good experience felt comfortable employees were well informed would definitely recommend to friends. Wish are local dealer was as good to me.

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Internet shopping at it's finest!!

I was shopping for a truck. Finding nothing in my area I did a search through cars.com and found exactly what I was looking for at Simms Chevrolet. I worked with Aaron and the experience was just fabulous. I wouldn't think twice before I bought anther car from Simms and highly recommend Aaron.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Great service in an emergency

We were in an accident on I-75 and happened to be close to the exit by Simms Chevrolet. We limped into the dealership. We are not from the area but were treated with upmost care. They made it possible to get to our destination 200 miles away. They also called the following morning to make sure we made it home. We highly recommend Simms!! Thank you !!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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