Transitowne Dodge Chrysler Jeep RAM of West Seneca

Excellent customer service from start to finish Joseph Oddo was fantastic. Answering all of our questions and very diligent. He was a great ambassador for transit town.

Peter was a pleasure to deal with! Highly recommend him.

I bought my 2009 Jeep in 2011, and part of the deal was free oil changes for as long as I owned the vehicle. I signed papers and more importantly, we shook hands. I still own and drive it every day and have been going there for oil changes exclusively since I bought it. I made an appointment for an oil change and when I went in today, 6/4/22, the guy at the service counter (I don't remember his name, let's call him Milke) said they were no longer honoring that deal. He said they emailed customers informing them of this. I did not get this email. I saw the signs about the price increases when I went in, but since mine are supposed to be free, I didn't think it applied to me. The guy at the counter said something to the effect that their lawyers determined that in NY the lifetime of a vehicle is 7 years, and they're not honoring my deal anymore, and it doesn't matter who I talk to because it won't change anything. Here's the truth, and feel free to tell me how right I am. When you sell a vehicle and offer free oil changes as long as the person owns it, the dealership is taking a risk. In their eyes it's a small risk, because very few people keep a vehicle that long or are driving the same vehicle 11 years later. Well I did and I am, so I win! As a matter of fact, you should be congratulating me and put my picture on a plaque in your service area so people can see that you sold a vehicle that's still running like a champ 11 years later. Instead, you back out of a deal because you think its ok, because you know most of the time someone's only recourse is a bad review on social media. Well if that's the case, there it is, there's my review. Bottom line? Until today, 5 stars, but they made a deal with me and broke it. 1 star all the way unless they make it right.

Always a great experience, I check in, I sit in the waiting room, and then my car is ready in a reasonable amount of time. Customer service is always great, some places I feel like a burden, not Transitowne.

Our experience was very easy. They gave us the best price in Western New York. Everyone was Courteous and right on point. Peter went threw the options and set up our phones. Mark always answers all your questions in the end. And AJ got a couple extras we had ask for. He is the best.

Was a breeze ordering and purchasing a new vehicle. Mike in the finance department was a great help. Highly recommend!

Leased a new vehicle. Excellent service. Wayne Radt was a wonderful salesman! Went above and beyond

Dealership was very helpful, was in and out on less the an hour. was a totally great experience

I dropped my jeep off the night before my 9am scheduled appointment. By 7am the next morning, I was informed my jeep was ready for pickup as the night crew did the work.

TOTALLY UNHAPPY WITH THE SERVICE MANAGER THAT TOOK MY WORK ORDER LEFT AND DID NOT INFORM ANY OF THE OTHER SERVICE PEOPLE THAT I WAS WAITING. WASTED AN HOUR OF MY TIME! THE OIL CHANGE AND INSPECTION WERE ON A TRUCK THAT WAS LESS THAN A YEAR OLD WITH ONLY 4440 MILES ON IT. THE OTHER SERVICE INTAKE WAS OVERHEARD THAT HE WENT OUT TO TAKE A RENTAL TO A CUSTOMER AND RETURN WITH THAT PERSON'S CAR FOR SERVICE THAT HE WOULD TAKE 2 HOURS TO DO IT. I HAD TO CHECK IF MINE WAS DONE THE OTHER SERVICE INTAKE PERSON SAID HE WOULD CHECK ON IT. HE TOLD ME THAT THEY WERE JUST FINISHING THAT WAS A TOTAL LIE! MY KEYS WERE ON THE DESK OF THE FIRST SERVICE PERSON'S DESK AT THE BOTTOM OF OTHER WORK ORDERS I NOTICED AND WAS SETTING IN THE PICKUP AREA THAT I HAD TO FIND MYSELF. THEIR SERVICE INTAKE PEOPLE ARE LOST THEY DO NOT CARE ABOUT THE CUSTOMERS TIME THAT THEY WAST!