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Walls Ford

(1,051 reviews)
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Sales hours: 9:00am to 7:00pm
Service hours: 7:00am to 5:30pm
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Sales Service
Monday 9:00am–7:00pm 7:00am–5:30pm
Tuesday 9:00am–7:00pm 7:00am–5:30pm
Wednesday 9:00am–7:00pm 7:00am–5:30pm
Thursday 9:00am–7:00pm 7:00am–5:30pm
Friday 9:00am–6:00pm 7:00am–5:30pm
Saturday 9:00am–5:00pm 7:00am–4:00pm
Sunday Closed Closed
2024 state dealer award
View 8 awards
2024 state dealer award
2025 consumer dealer award 2024 consumer dealer award 2023 consumer dealer award 2022 consumer dealer award 2021 consumer dealer award 2020 consumer dealer award 2019 consumer dealer award
New (978) 518-3084 (978) 518-3084
Used (978) 518-3174 (978) 518-3174
Service (978) 518-3083 (978) 518-3083

Reviews

(1,051 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Walls Ford from DealerRater.

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Bob was very courteous.

Bob was very courteous. He provided a loaner car each time I left the car for inspection and work. He even washed my car when it was delivered back to me.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.
Dealer response

Thank you for your kind words! We’re delighted to hear that Bob provided you with courteous service and ensured you had a loaner car during inspections and repairs. Going the extra mile—like washing your car before returning it—is something we take pride in, and we’re glad you appreciated it. Your satisfaction is our top priority, and we look forward to serving you for many years to come!

Bla bla ba bks bla bka bks bka bia bka i don‘t have time

Bla bla ba bks bla bka bks bka bia bka i don‘t have time for this really

Rating breakdown (out of 5):
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  • Buying process
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  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.

Always so accommodating, professional and honest.

Always so accommodating, professional and honest. It’s truly pleasure to work with them. They make you feel like family rather than customer. I would 100% to all my friends and family. Walls customer for life.

Rating breakdown (out of 5):
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  • Buying process
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  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.

Shawn Freeman is always great to work with and a top

Shawn Freeman is always great to work with and a top representative of your company. I usually ask for him personally.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
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  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.

Great service, I will use Wall’s Ford from now on.

Great service, I will use Wall’s Ford from now on. Friendly and most of all they know how to repair a vehicle

Rating breakdown (out of 5):
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  • Buying process
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  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Consumer response

As I said, great service. I can’t wait to test drive my car on the highway to see if my vehicle is fully repaired

Consumer response

The service department found what the problem was with my car, another dealership had it a week and couldn’t find the problem. Walls Ford is my go to dealership. Great and friendly service

Consumer response

See above

Consumer response

See above

Consumer response

See anove

Consumer response

I gave my responses above, thank you, great service

The service department at Walls Ford is five star.

The service department at Walls Ford is five star. They know how to take care of their customers

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Great service and communication.

Great service and communication. Bob kept me informed the whole time and took care of rental return.

Rating breakdown (out of 5):
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  • Buying process
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  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.

Sean is always a professional.

Sean is always a professional. Sean answers my car questions even when I don't need anything fixed. He and Steven are the reason I keep coming back to Walls!

Rating breakdown (out of 5):
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  • Overall experience 3.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Recently had a service performed on my Escape;

Recently had a service performed on my Escape; communication was prompt and professional, and they even picked up and dropped off my car! Super convenient. Been a loyal Ford customer for nearly 30 years. Thanks for keeping me one!

Rating breakdown (out of 5):
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  • Buying process
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  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.

Sean is amazing.

Sean is amazing. I feel like he handles my car if it was his own. Professional, knowledgeable, and friendly. He tells me in advance what will be done and goes over everything when i pick up my truck.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.