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Walls Ford

(1,051 reviews)
Visit Walls Ford
Sales hours: 9:00am to 6:00pm
Service hours: 7:00am to 5:30pm
View all hours
Sales Service
Monday 9:00am–7:00pm 7:00am–5:30pm
Tuesday 9:00am–7:00pm 7:00am–5:30pm
Wednesday 9:00am–7:00pm 7:00am–5:30pm
Thursday 9:00am–7:00pm 7:00am–5:30pm
Friday 9:00am–6:00pm 7:00am–5:30pm
Saturday 9:00am–5:00pm 7:00am–4:00pm
Sunday Closed Closed
2024 state dealer award
View 8 awards
2024 state dealer award
2025 consumer dealer award 2024 consumer dealer award 2023 consumer dealer award 2022 consumer dealer award 2021 consumer dealer award 2020 consumer dealer award 2019 consumer dealer award
New (978) 518-3084 (978) 518-3084
Used (978) 518-3174 (978) 518-3174
Service (978) 518-3083 (978) 518-3083

Reviews

(1,051 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Walls Ford from DealerRater.

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Great experience!

Great experience! Smooth process from the test driving to the financing, friendly staff, and a fantastic deals. Highly recommend this dealership!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Great experience from Sales, Financing to Service.

Great experience from Sales, Financing to Service. Very happy with the team at Walls Ford.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

always a great experience and quality work, i always try

always a great experience and quality work, i always try to do business at family owned businesses

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.

Wall's is has the best service department that I have

Wall's is has the best service department that I have ever dealt with. the Service Manager Steven and the Service person Shawn are amazing people. They are professional, customer centered, knowledgeable, accurate on what needs to be done and right on the money for cost. Truly the best of the best!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

responsive and very efficient happy with the entire

responsive and very efficient happy with the entire service we received. Wotk was performed on time and to our satisfaction.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.
Dealer response

Thank you for your review! We look forward to providing you with timely, efficient service for many years to come!

I came in to buy a Ford Maverick XL at or near MSRP.

I came in to buy a Ford Maverick XL at or near MSRP. I clarified that I had low expectations, did not want any frills or extras, and they helped me make a factory order. Sure enough I got my simple basic reliable Ford Maverick XL a few months later. At every step in the process the people I interacted with were straight forward and honest. They offered me additional services but did not push anything. The day I came in to get my car, they rolled out a red carpet, put my name on a sign, and welcomed me into the building. The process was easy and pleasant. No better place to buy a car exists as far as I know

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.
Dealer response

Thank you for taking the time to share your experience. We’re so pleased to hear that you got exactly what you wanted and no one was too pushy. Your satisfaction is our top priority, and your review reaffirms the hard work the team put in every day does not go unnoticed. Thank you for choosing Wall's Ford. We look forward to serving you for many years to come..

Steve Z was great.

Steve Z was great. He listened to us talking about what we were looking for and was very helpful. He steered us to a used SUV, which turned out to be exactly what we were looking for, although the make and model weren’t on our radar beforehand. We love the car and were happy with how the trade in and sale went. Great dealership!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.
Dealer response

Thank you for taking the time to share your experience! We’re thrilled to hear that Steve was able to hear what you were looking for and show you the vehicle that fit your wants and needs. Your satisfaction is our top priority, and your review reaffirms the hard work the team puts in every day. We look forward to serving you for many years to come!

This is my third vehicle I have received from Walls, plus

This is my third vehicle I have received from Walls, plus one that we purchased for my wife. Walls Ford treats you like family, from the owners, the sales personnel, the finance manager to the parts and service department. I will continue to use Walls Ford for all my ford service.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Walls Ford always provides exceptional service.

Walls Ford always provides exceptional service. The staff are extremely friendly and knowledgeable. I trust Wall’s Ford!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Outstanding service as to be expected!

Outstanding service as to be expected! I can always count on the Wall's team

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.