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Walls Ford

(1,051 reviews)
Visit Walls Ford
Sales hours: 9:00am to 7:00pm
Service hours: 7:00am to 5:30pm
View all hours
Sales Service
Monday 9:00am–7:00pm 7:00am–5:30pm
Tuesday 9:00am–7:00pm 7:00am–5:30pm
Wednesday 9:00am–7:00pm 7:00am–5:30pm
Thursday 9:00am–7:00pm 7:00am–5:30pm
Friday 9:00am–6:00pm 7:00am–5:30pm
Saturday 9:00am–5:00pm 7:00am–4:00pm
Sunday Closed Closed
2024 state dealer award
View 8 awards
2024 state dealer award
2025 consumer dealer award 2024 consumer dealer award 2023 consumer dealer award 2022 consumer dealer award 2021 consumer dealer award 2020 consumer dealer award 2019 consumer dealer award
New (978) 518-3084 (978) 518-3084
Used (978) 518-3174 (978) 518-3174
Service (978) 518-3083 (978) 518-3083

Reviews

(1,051 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Walls Ford from DealerRater.

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I came in to have my spark plugs changed but Derek

I came in to have my spark plugs changed but Derek noticed a problem with my steering column. It would have been an expensive repair but Derek was able to address the problem with an easy remedy and saved me hundreds of dollars.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.
Dealer response

Eddie, we're glad to hear Derek provided you with top-notch service! We appreciate the feedback and look forward to serving you for many years to come.

Easy to schedule online, fast and friendly service for an

Easy to schedule online, fast and friendly service for an oil change and tire rotation. will return

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.
Dealer response

Thank you for sharing your experience! We look forward to serving you for many years to come.

Sean has helped me with service on my 2015 expedition.

Sean has helped me with service on my 2015 expedition.many times.I have always been very satisfied.He represents Wall’s Ford in a congenial and professional manner.Sean is a “10”!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 3.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.
Dealer response

Thank you for taking the time to write this review regarding your service visit with Sean. He is truly an asset and we are lucky to have him on the Wall's Ford team. We’re a small, family run, local business, and every bit of feedback like this does so much to help us out! What could we have done better to make your overall experience 5 stars? We’re very grateful for customers like you and look forward to serving you for many years to come!

It was quick easy to make the appointment.

It was quick easy to make the appointment. Drop off and pick up my truck was no problem.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.
Dealer response

Thank you for choosing Wall's Ford, Dave; and for your feedback! We look forward to providing all your automotive needs for many years to come!

I’m on my third vehicle from Walls and could not be

I’m on my third vehicle from Walls and could not be happier with all aspects of the dealership.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Thank you for the fantastic review! We appreciate being of service to you, and look forward to serving you for many years to come!

Was very friendly answered all questions was very patent

Was very friendly answered all questions was very patent with guiding me through the various steps in learning to use the new systems. Well done.👍

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you for your review. We’re thrilled that you were satisfied with our services. Your feedback is appreciated, and we hope to be of help again soon!

Always helpful.

Always helpful. prompt, and efficient. We have been so pleased with the dealership that we recently purchased a second car from them.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.
Dealer response

Thank you for taking the time to share your experience. We appreciate your business and value your feedback. If there is anything else we can do for you, please let us know!

Was sold on a 2022 Maverick customer order through my own

Was sold on a 2022 Maverick customer order through my own research. Weary of other local dealers due to previous experiences, I went to Wall's where Jack Simko met me upon arrival. Instantly let me set up an order and explained the process. No pressure was applied and I order the vehicle exactly as I had desired. He explained the process through Ford accurately, making me aware of the steps upon the way. His time frame provided was spot on along with Ford's. He checked in multiple times throughout the process. During Ford's expected arrival window, he gave me a call while I was on vacation. We scheduled a pickup time a few days out. The whole process was simple and streamlined with Wall's and Jack being very considerate of my time. Great experience and still in love with the vehicle! Thanks Jack and the entire Wall's family. I'll be back for accessory orders soon!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Very friendly and good service.

Very friendly and good service. Never had a problem when ever I took my car in for service. Keep up the good work Sean.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.

The team at Walls is outstanding in every way.

The team at Walls is outstanding in every way. Our most recent trip to purchase and pick up our new Explorer was exemplary. Our sales person, Stan, was personable, helpful, and patient. No haggling or no high pressure sales, just easy to understand terms and fair pricing. There’s nowhere else I would ever want to go to purchase a car. We are customers for life.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.