Reviews
Second Volt Lease Process Very Simple!
Leasing my second Volt could not have been more simple. Doug Nolan had all the paperwork ready to go, helped me contact my insurance provider, etc. He is organized, professional, polite, funny and helpful!! Car was in excellent condition, staff is all wonderful. Worth the drive north from Troy!!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Dear Bethany, Thank you, we love hearing about customers that have a great experience at Al Serra Auto Plaza and we are glad you are one of them. We know that buying a car is an important decision and we are proud that you chose our dealership. Please feel free to contact us if you have any questions on your new vehicle. Denny Dunfield General Manager Al Serra Auto Plaza
Great Service, Very Courteous
Staff was very helpful and courteous. Made me feel important and not just another person. Went here to buy a car instead of buying one from the dealership I work at. Vic went above and beyond to answer any question I had. Building and lot was very clean, organized, and pleasing to the eye.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Dear Erik, Congratulations on your new vehicle. Thank you for writing such a great review about your experience at our dealership! We appreciate the feedback and are pleased that your vehicle purchase experience was so positive. We always do our best to make sure all of our customers leave with the right vehicle and we're glad that you're enjoying yours. We look forward to seeing you again. Denny Dunfield General Manager Al Serra Auto Plaza
Enjoyable experience
I just came in for entertainment to look at challengers. I was greeted quickly with a very friendly and very low pressure approach.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 4.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Dear Charles, Thank you, we love hearing about customers that have a great experience at Al Serra Auto Plaza and we are glad you are one of them. We know that buying a car is an important decision and we are proud that you chose our dealership. Please feel free to contact us if you have any questions on your new vehicle. Denny Dunfield General Manager Al Serra Auto Plaza
Great experience
Sales person Travis Jones was excellent. Every one we came into contact with was very helpful. Had a slight problem and it was dealt with quickly and efficiently. I am very pleased with the entire experience. I would definitely recommend your dealership.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Dear Charles, We appreciate all the nice things you have to say about Al Serra Auto Plaza and our staff. Thank you for your business and we look forward to seeing you again in the future. Denny Dunfield General Manager Al Serra Auto Plaza
Excellent customer service by our salesperson
Our salesperson, Christina Stamm, was excellent and went out of her way to make sure we had the information needed to complete the sale.
- Customer service 4.0
- Buying process 2.0
- Quality of repair —
- Overall facilities 4.0
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Dear William, We appreciate you taking the time to share your feedback with us. We work hard to ensure we deliver wonderful experiences to all. We will share your comments with our team and we look forward to working with you in the future. Denny Dunfield General Manager Al Serra Auto Plaza
Al SERRA Auto Plaza- a great purchase experience.
The ease of the vehicle purchase experience was more than I expected. From the dealership finding the exact vehicle I was hoping for to inlcude a great price and the best of service from each representative I worked with. I highly recommend the Al Serra Auto Plaza.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Dear Jeffrey, Our team enjoyed working to find you the perfect vehicle. We are glad you are so happy. Denny Dunfield General Manager Al Serra Auto Plaza
Great car buying experience!!
My husband and I walked in looking for a car and Don Zimmerman helped us right away. Don made the entire experience very easy. We really enjoyed working with him!!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Dear Corey, Thank you for your kind words about our sales associate Don. We are glad he was able to provide you with outstanding service and we look forward to working with you in the future. Denny Dunfield General Manager Al Serra Auto Plaza
Very accommodating and quick with responding
My sales rep Alex was very accessible. He allowed me to text him with questions that I had and was very prompt in responding back. He was awesome.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Dear Marlena, We appreciate you taking the time to share your feedback with us. We work hard to ensure we deliver wonderful experiences to all. We will share your comments with our team and we look forward to working with you in the future. Denny Dunfield General Manager Al Serra Auto Plaza
Lease experiece
The salesperson was able to take care of the paperwork in advance over the phone and online in order to make my pick up a quick and easy process. He answered all questions quickly and accurately. I was especially pleased when I received a call that there were additional rebates that they were including after signing the lease paperwork in turn reducing my monthly payment. He even offered to drive the paperwork to my place of work for approval so I did not have to drive to the dealership. Very professional service.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Dear Jennifer, Thank you, we love hearing about customers that have a great experience at Al Serra Auto Plaza and we are glad you are one of them! We know that buying a car is an important decision and we are proud that you chose our dealership. Please feel free to contact us if you have any questions on your new vehicle. Denny Dunfield General Manager Al Serra Auto Plaza
Great service
Jim was very thorough and knew a lot about the vehicles. He was also very patient and allowed me to test drive any vehicle I wanted.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Dear Tricia, Thank you for your kind words about our sales associate Jim. We are glad he was able to provide you with outstanding service and we look forward to working with you in the future. Denny Dunfield General Manager Al Serra Auto Plaza