Reviews
Tyler Boike was great
Tyler Boike was a great person to deal with answered all my questions and made me want to buy a car
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Dear Jason, We appreciate that you took the time to write about your experience at Al Serra Auto Plaza. Each employee is a valued member of our team and we are glad we were able to provide you with excellent service. We look forward to working with you again in the future. Thank you. Denny Dunfield General Manager Al Serra Auto Plaza
Buying experience
All the vehicle information, costs and special features were well handled and explained. Jim Papatheodore took his time to make certain I understood all the information and accommodated all my requests to look at all my options.Overall very good experience.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Dear Richard, Thank you for your kind words about our sales associate Jim. We are glad he was able to provide you with outstanding service and we look forward to working with you in the future. Denny Dunfield General Manager Al Serra Auto Plaza
Best sales associate
Gregg Winnie provides excellent customer service and is a true professional at his job. We buy from Gregg and will continue to come back because al Serra and gregg Winnie.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Dear Landon, We appreciate all the nice things you have to say about Al Serra Auto Plaza and our staff. Thank you. Denny Dunfield General Manager Al Serra Auto Plaza
excellent service,quick and friendly
Samantha was excellent. I received more information about service that I may need on my vehicle than at any other visit. She exceeded my expectations on the answers about service and service specials,and her personality was a plus. What a great way to start off my morning! Thank you Al Serra.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Dear Steven, Thank you for the kind words. We are thrilled you had a positive experience and we look forward to seeing you again. Denny Dunfield General Manager Al Serra Auto Plaza
Good customer service
I was able to get right in when I came by and my wait time was actually less than what was quoted. Adam Griffin also explained the A-team service that is now provided at Al Serra.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Dear Reeba, We appreciate all the nice things you have to say about Al Serra Auto Plaza and our staff. Thank you. Denny Dunfield General Manager Al Serra Auto Plaza
Great Service
Service was fast, thorough, and done with a big smile. Ms. Christina Stamm, the salesperson, made sure that no time was wasted. When it was lunch time, she ordered the food for all of us, a party of 4. Please note that we came from Midland MI, 73 miles away from Al Serra Buick. Even if we were 200 miles away, we would still go for the new 2014 Buick Escalade Christina offered because of its very affordable price.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Dear Bonaparte, Thank you for making Al Serra Auto Plaza your Dealer of choice. We appreciate your business. Denny Dunfield General Manager Al Serra Auto Plaza
Excellent service, very clean, nice selection
I came into the dealership and told the salesman what I was wanting for a car and Joe the salesman found exactly what I wanted and made the purchase extremely easy. It was the best car buying experience that I have had. I would buy from this dealer in the future.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Dear Jack, It's great to hear that you had such a positive experience with our new vehicle department and thank you for your feedback. We value your business and look forward to your next service visit. Denny Dunfield General Manager Al Serra Auto Plaza
Great purchasing experience
Loved the sales team and their readiness to provide a fair price without the need to haggle. Adam was great.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Dear Richard, Our team enjoyed working to find you the perfect vehicle. We are glad you are so happy. Thank you. Denny Dunfield General Manager Al Serra Auto Plaza
Al Serra Auto Plaza
From the moment of my internet inquiry to stepping into the doors, each person has been so friendly and helpful. Hats offc to Kevin and the finance gentleman, Markel, both of these men sooooo kind and fatherly towards my kids and I. We were so taking care of, what a great experience in buying my 2008 Saturn VUE XR... thanks so much.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Dear Melanie, Our team is very happy to hear about your excellent review and I hope we can continue to provide you with outstanding service. Denny Dunfield General Manager Al Serra Auto Plaza
Service department very friendly
Got me in and gave me ride to work. Car was finished before i was out of work that day. Good job
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Dear Darcy, Thank you for choosing Al Serra Auto Plaza for your Service needs. We appreciate your business and look forward to seeing you again. Denny Dunfield General Manager Al Serra Auto Plaza