Reviews
Great service
I judge people by their personality when I first meet them. Very friendly and forth coming didn't feel like a snow job just to sell a vehicle.
- Customer service 5.0
- Buying process 4.0
- Quality of repair —
- Overall facilities 4.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Dear Raphael, Thank you for filling out our survey and giving us this great feedback. It is encouraging to know our team made such an impression on you. We hope to see you again in the future. Denny Dunfield General Manager Al Serra Auto Plaza
Good service. On time. Courteous staff
I liked the comfortable waiting area. Courteous staff. Careful to cover my car floor and seats. Work was completed on time.
- Customer service 4.0
- Buying process —
- Quality of repair —
- Overall facilities 5.0
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Dear Jean, Our team is very happy to hear about your excellent review and I hope we can continue to provide you with outstanding service. Denny Dunfield General Manager Al Serra Auto Plaza
Fast service and love the driving service.
Cody is very through and accommodating. I really like being able to have one 'go to' person to work with.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 4.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Dear Lisa, It's great to hear that you had such a positive experience with our service department and thank you for your feedback. We value your business and look forward to your next service visit. Denny Dunfield General Manager Al Serra Auto Plaza
Buick Regal
Travis was an outstanding sales person. He made the purchase extremely easy and took care of all the details. Thanks Al Serra.
- Customer service 5.0
- Buying process 3.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Dear Khrishon, We appreciate that you took the time to write about your experience at Al Serra Auto Plaza. Each employee is a valued member of our team and we are glad we were able to provide you with excellent service. We look forward to working with you again in the future. Thank you. Denny Dunfield General Manager Al Serra Auto Plaza
Great service
Jim Dallas did anything he could to help me out since I was without a car and he got me back on the road as soon as he could!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Dear Alayna, Our team enjoyed working to find you the perfect vehicle. We are glad you are so happy. Denny Dunfield General Manager Al Serra Auto Plaza
Excellent service, freindly & a beautiful facility
My experience with Al Serra as always was very positive. I received prompt, friendly service. The young lady that wrote up my order also helped me understand how to set many of my electronic options which I appreciated.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Dear Tyrone, We appreciate that you took the time to write about your experience at Al Serra Auto Plaza. Each employee is a valued member of our team and we are glad we were able to provide you with excellent service. We look forward to working with you again in the future. Thank you. Denny Dunfield General Manager Al Serra Auto Plaza
great sales team
Very friendly and helpful sales team. Tonya was awesome in explaining all features. Now if I remember them all is a different story.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Dear Karen, Thank you for the kind words. We are thrilled you had a positive experience and we look forward to seeing you again. Denny Dunfield General Manager Al Serra Auto Plaza
Excellent service
My problem was very competently and pleasantly handled. The "how did we do" did not let me check on it. It was excellent.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Dear Robert, Thank you for the kind words. We are thrilled you had a positive experience and we look forward to seeing you again. Denny Dunfield General Manager Al Serra Auto Plaza
GREAT AND FAST SERVICE, FRIENDLY EMPLOYEES
DO TO MISUNDERSTANDING FOR THE FREE OIL CHANGE ON THE 2014 TERRAIN WE MADE TWO TRIPS TO THE DEALERSHIP. HOWEVER, IN THE END ALL WENT WILL. WE APPRECIATED YOUR MANAGERS INTERVE AND WILL CERTAINLY READ OUR MANUAL INFORMATION. THANKS,
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Dear Phyllis, We appreciate that you took the time to write about your experience at Al Serra Auto Plaza. Each employee is a valued member of our team and we are glad we were able to provide you with excellent service. We look forward to working with you again in the future. Thank you. Denny Dunfield General Manager Al Serra Auto Plaza
Great Service and Sale Staff
The salesperson was extremely help and knowledgeable about the product. She arranged for my pin striping and mudguards to get put on my truck. Great rates on my truck loan. I will definitely purchase my vehicles from her in the future and would recommend her to others.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Dear Raymond, Thank you for making Al Serra Auto Plaza your Dealer of choice. We appreciate your business. Denny Dunfield General Manager Al Serra Auto Plaza