Reviews
Super sales person, great communication
I knew what I wanted and they were able to get the vehicle for me the very same day. Even the license plates were available.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Dear Robert, Thank you for making Al Serra Auto Plaza your dealer of choice. We appreciate your business. Denny Dunfield General Manager Al Serra Auto Plaza
2014 Cadillac CTS 2.0T
Steve, Scott and Jim all worked as a team in getting me out of my lease clean with 11 months remaining and into my 2014 CTS at a payment I could afford. Great team work across the divisions (Chrysler/GMC/Cadillac) with one common goal; making me happy.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Dear Michael, Our team enjoyed working to find you the perfect vehicle. We are glad you are so happy and we appreciate your business. Denny Dunfield General Manager Al Serra Auto Plaza
Great customer service, ok mechanical service
Steve in the Dodge Service Center was great! He kept me well informed on a daily basis while my vehicle was getting warranty work done. When I encountered some situations that I was not satisfied with, he listened and made sure I was connected to the proper person would could resolve the issue. The mechanics dept is another issue - one of the noises that I brought my vehicle in for is still happening - it was never addressed/fixed, so now I will have to bring it back.
- Customer service 5.0
- Buying process —
- Quality of repair 3.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Dear Laurie, We appreciate that you took the time to write about your experience at Al Serra Auto Plaza. We are glad you were so happy with our Service advisor Steve. We will be happy to address the noise issue you are still having when you return and we look forward to working with you again soon. Denny Dunfield General Manager Al Serra Auto Plaza
Friendly staff, clean and comfortable building.
My wife and I enjoyed the friendly sales staff. They worked with us on a good price on a Subaru Outback, and they also gave me a good price for my trade in. The Subaru Building is a comfortable place to be in.
- Customer service 4.0
- Buying process 4.0
- Quality of repair 4.0
- Overall facilities 5.0
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Dear Joshua, Thank you for filling out our survey and giving us this great feedback. It is encouraging to know that our team made such an impression on you. We hope to see you again in the future. Denny Dunfield General Manager Al Serra Auto Plaza
GREAT EXPERIENCE
Very knowledgeable, helpful and patient with all my questions and concerns. Loved the staff and facility and I would definitely refer my family and friends.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Dear Latisha, Thank you for making Al Serra Auto Plaza your dealer of choice. We appreciate your business. Denny Dunfield General Manager Al Serra Auto Plaza
All Serra
I like the vehicle that I purchased. I also felt that I received fair value for my trade in. Don was very courteous and helpful.
- Customer service 4.0
- Buying process 4.0
- Quality of repair 4.0
- Overall facilities 4.0
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Dear Robert, Thank you for your kind words. We're thrilled you had a positive experience and we look forward to seeing you again. Denny Dunfield General Manager Al Serra Auto Plaza
Buick Enclave towed in on Saturday
Great response from Onstar & roadside assistance. Experienced friendly & prompt attention to my service problem from Laith the Buick service contact person. He listened & resolved issues quickly & completely.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Dear William, We appreciate all the nice things you have to say about Al Serra Auto Plaza and our staff. Thank You. Denny Dunfield General Manager Al Serra Auto Plaza
Great Service
Mr. Faulkner was very patient with me and the team at your dealership did an excellent job getting me a good rate after financial hardship hit me as a result of a divorce. He did an exceptional job and I am looking forward to getting my daughter a used car from Al Serra in the near future.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Dear Michael, We appreciate that you took the time to write about your experience at Al Serra Auto Plaza. Each employee is a valued member of the team and we are glad we were able to provide you excellent service. We look forward to working with you again in the future. Thank you. Denny Dunfield General Manager Al Serra Auto Plaza
Great Buying Experience
It was a pleasure working with Mike Schwartz and the team. This was my second new car (GM PEP) that I worked with Mike in the past 6 months. I was out of town on business when GM notified me about the car being available and 4 days later when I returned from my trip I had the vehicle. Great job!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Dear Kevin, Thank you for making us your dealer of choice. We appreciate your business. Denny Dunfield General Manager Al Serra Auto Plaza
Nice sales people
We found the car we wanted on your web site, went into the dealer ship met a sales person, drove the car and bought it all within 3 to 4 hours and he two days later Delev. it to my wife at home, I was out of town.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Dear Peter, Our team enjoyed working to find you the perfect vehicle. We are glad you are so happy. Thank you. Denny Dunfield General Manager Al Serra Auto Plaza