Reviews
New Car
Sales and service was top notch. I will definitely come back.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
We are happy you found us so helpful! Hope you're enjoying your vehicle, and as always, drive safe!
Nice Buying Experience
My wife and I had a positive experience. Mark our salesman, showed us various vehicles and all the possible options to save us money. We finally agreed on a vehicle and price, without too much pressure. We traded in a 2010 Jeep Wrangler and felt we received a fair trade in value. The dealership was neat and clean, the sales team were all friendly and welcoming. If future experiences are like the purchasing one, I will be back for another purchase/servicing.
- Customer service 5.0
- Buying process 4.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
We are thrilled to hear of your positive experience with our dealership. We strive to provide our customers with excellent service in a professional and helpful setting. It is our goal to provide a positive customer experience, and we're glad to hear that your visit was an overall pleasant one. Happy motoring!
Great Facility very professional
The salesman Doug Nolan was very knowledgeable and helpful selecting the right vehicle The staff was very accommodating to my wife and I. Service thus far has been great
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you. We take our reviews seriously and are delighted to hear about your visit. Thank you for this feedback!
Sales are awesome!
Shari is a wonderful sales person! I buy all of my cars from her!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for your kind words! We appreciate your recommendation of our location and we hope to be of service again in the future.
Al Serra
Although I reside near Grand Rapids, I have found it most definitely worth my while to make the trip over to the Al Serra Auto Plaza in Grand Blanc to purchase my vehicles. Jim Papatheodore has been exceptional to work with, and he has always taken great care of me and my family. When the time comes for another new vehicle, we will be coming to Al Serra to see Jim again!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for your kind words! We always strive to provide personable and excellent customer service. Thank you again for the review!
Great People
We always have a Great time buying a car at Al Serra ! every one the makes' sure that you understand all the new electronics in the car before you leave.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you. We take our reviews seriously and are delighted to hear about your visit. Thank you for this feedback!
fast and easy, nice waiting area
quick and painless nice waiting area. i dont really have anything else to say so this is the hardest part of the experience. coming up with 50characters. cmon...
- Customer service 4.0
- Buying process 4.0
- Quality of repair 4.0
- Overall facilities 4.0
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for your kind words! We appreciate your recommendation of our location and we hope to be of service again in the future.
great service and good people to talk to .
service was good, didn't have a long wait time and all service items were taken care of, including the recall item. Thanks
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
It is our goal to provide a positive customer experience, and we're happy that your visit with us was an overall pleasant one!
Outstanding Vehicle Lease Transaction
The salesperson, Josh Carroll, was outstanding. Patiently and pleasantly fielded all my questions with exacting detail - very professional. I leased a GMC Terrain several days ago and am very pleased with it. Thank you Al Serra GMC and Josh Carroll.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for your kind words! We always strive to provide personable and excellent customer service. Thank you again for the review!
Great place yo huey a car.
Great shopping experience.. Friendly and professional, from the sales to service aspect of car buying.experience.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
It is our goal to provide a positive customer experience, and we're happy that your visit with us was an overall pleasant one!