Reviews
Service was great
Very satisfied with service. Everyone was helpful.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
We are happy you found us so helpful! Feel free to stop by if you need any assistance in the future!
OIlo Change
Made an appt.for an oil change on line. When I got to the dealership I was told they were really behind and it would be about 4 hours before my car would be done. I explained that I had a doctors appt. in 2 hours. They provided me with a loaner.Very good business tactic. Very happy with Al Serra as a whole.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thanks! We're happy to help however possible. We hope to continue serving you for many years to come. Please do not hesitate to give us a call if there is anything we can do for you.
Service
Was taken right in and job was completed in appox 30 minutes.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Something to check on
The front desk service staff was fantastic, very friendly. The only issue I had was the service technician didn't completely tighten one of the right front lug nuts and it fell off while I was backing into my garage. I notified the services desk and they were planning to inform the service manager. No harm as I was home.
- Customer service 5.0
- Buying process —
- Quality of repair 4.0
- Overall facilities 5.0
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
We are happy you found us so helpful! Hope you're enjoying your vehicle, and as always, drive safe!
Great service
In and out faster than projected. Although I don,t care to waste my time with a recall.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you for your kind words! We sincerely thank you for your business and hope to continue serving you for many years to come.
Great Experience!
Excellent service from start to delivery! Best price on my trade in! Ron Hatt is the best!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for your positive review. We respect our customer's time and budget. We appreciate your review and hope we can continue serving you for many years to come.
Great service and great deal
I talked to Ryan Burge a few months back because my lease car was getting up in mileage. He informed me I still owed to much to make it reasonable to turn in, and he would call me in the Spring. Then out of the blue he calls and informs me of a deal that would work for me. The whole experience was great and I ended getting a wonderful car. Its better than the last one at a lower price
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
We are happy that we were able to provide a professional, courteous, and engaging experience! Please let us know if there's anything else we can do for you. Drive safe and see you on the road.
Al Serra Rocks!
Always professional and polite! The service visit was a pleasant experience.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
We are glad to be a part of your pleasurable experience. We always want our customers to feel the way you felt when leaving our location. Drive safe, and we'll see you on the road.
Great Service
Excellent service, I plan to return for service as they are always on time.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for your kind words! We appreciate your recommendation of our location and we hope to be of service again in the future.
Mr Hood
It was very easy. The wait was short and the survey is to long
- Customer service 4.0
- Buying process 4.0
- Quality of repair 4.0
- Overall facilities 4.0
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you. We take our reviews seriously and are delighted to hear about your visit. Thank you for this feedback!