Reviews
Great Service, Great People
My overall shopping a buying experience was phenomenal. From beginning to end everyone was nice and helpful, and most of all, realistic. No typical car salesmen stereotype of pushing around and getting you out the door. Nick Bishop and Josh Gordon were great, and are a great asset to Al Serra.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Dear Daniel, Our team enjoyed working to find you the perfect vehicle. We are glad you are so happy. Thank you. Denny Dunfield General Manager Al Serra Auto Plaza
Great Service, Many Cars To Choose From
They were willing to work with me to get the pricing I could afford on the vehicle I wanted. I came from Washtenaw County after leaving another dealership, and I'm glad I did. My husband will be car shopping at Al Serra next summer.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Dear Deborah, We are glad you chose Al Serra Auto Plaza for your vehicle purchase. Thank You. Denny Dunfield General Manager Al Serra Auto Plaza
Helpful people
The shuttle service which allowed me to go on with my day without waiting in a waiting room, the helpfulness of the technician, the throughness of the evaluation process.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities 5.0
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Dear Zoe, Thank you for visiting our Service Area at Al Serra Auto Plaza. We are glad you had an enjoyable experience. Denny Dunfield General Manager Al Serra Auto Plaza
Great Service
Took my 2000 Monte SS in for paint repairs - young man at body shop was so very helpful. One job was covered by insurance & the other I wanted fixed, he was so patient. Car came back just great!! Thank you!!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Dear Rebecca, We are glad you chose Al Serra Auto Plaza for your vehicle repairs. Thank you for your kind words about our associate. Denny Dunfield General Manager Al Serra Auto Plaza
Great Service
As always I was treated with respect and kindness on this visit. Adam took the time to call my Warranty Company to verify whether or not my repairs were going to be covered and they were, saving me hundreds of dollars. He is truly an asset to the Serra organization.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Dear Michael, Thank you for visiting our Service area at Al Serra Auto Plaza. We are glad you had a good experience while here. Denny Dunfield General Manager Al Serra Auto Plaza
Very clean facility, punctual service
No issues with communication. I was constatly updated of progress on my vehicle. The work was done completely and I received a nice checklist saying what was done and the condition of other wear/tear parts.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Dear Cody, We appreciate the nice things you have to say about Al Serra Auto Plaza. Thank you. Denny Dunfield General Manager Al Serra Auto Plaza
Al Serra Chrysler, Dodge, Jeep, Ram truly DELIVERS
Tim McDonald was very professional from the time he first contacted me until I took delivery of my new Ram 1500. I came to pick out my truck and take delivery of it the same night. I showed up about 6:15 pm and he made it happen for my family and I that very night. He was polite, went above and beyond, and truly worked hard for me.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Dear Scott, We really appreciate your kind words about Tim and Al Serra Auto Plaza. Thank You. Denny Dunfield General Manager Al Serra Auto Plaza
Great Experience
The salesman, Mike Schwartz, made this a hassle-free experience. This is the second Sorento I have leased through him, and if another KIA is in my future, I will see him again in another 2-3 years!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Dear David, Thank you so much for your kind words about Al Serra Auto Plaza. Denny Dunfield General Manager Al Serra Auto Plaza
Al Serra Was Excellent Experience
Our salesman, Ron Allen, was great! Very well informed but no sales pressure. Immediately buffed out surface scratches and applied touch-up paint so exterior of used car looked terrific!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 4.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Dear Cherly, We really appreciate your comments about Al Serra Auto Plaza. Thank you! Denny Dunfield General Manager Al Serra Auto Plaza
Al Serra Subaru; friendly & helpful!
Your Subaru team are a great group of guys! Very friendly and knowledgeable. They are always willing to answer a myriad of questions about their cars.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Dear Mari, We really appreciate your kind words about Al Serra Auto Plaza. Thank You. Denny Dunfield General Manager Al Serra Auto Plaza