Reviews
reired
i like AL SERRA good people,i like AL ERRA THEY ARE VERY GOOD PEOPLE,Ii like AL SERRATHEY KNOW HOW TO LET PEOPLE COME BACK TO THEIR DEALSHIP
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for your positive review. We're happy to have been of service to you. Drive safe, and we'll see you on the road.
Great customer service
Since Adam has been working in the Service Dept. my expectations with the service dept. has been a pleasant experience and GREATLY improved!!! He is by far the best employee you have. (in that dept.) My lease is up in 8 mos. and I am considering staying with your dealership because of Adam and Sean!!! I have the option to buy Ford or GM. I would rather stick with GM. Thank-you Adam for all your hard work, your kindness, and your great sense of humor.
- Customer service 5.0
- Buying process —
- Quality of repair 3.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for your positive review. We respect our customer's time and budget. We appreciate your review and hope we can continue serving you for many years to come.
Fast and friendly
My repair was handled quickly and professionally by the friendly staff at Al Serra.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for your kind words! We always strive to provide personable and excellent customer service. Thank you again for the review!
Great Service & Customer Care
Adam is terrific,and such an asset to your team! Thank you for taking such great care of me & my car!!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thanks! We're happy to help however possible. We hope to continue serving you for many years to come. Please do not hesitate to give us a call if there is anything we can do for you.
Best Dealer to do business with!
My family buys all our new vehilces from Al Serra and we are always please with there customer service. I took my 2015 GMC Sierra in for the oil change and tire rotation, I was in and out within 45 minutes as promised. Best place to go. Keep up the good work!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
We are happy you found us so helpful! Hope you're enjoying your vehicle, and as always, drive safe!
Great Deal and Great Car !!!
Tom Drudi was awesome to say the least. He was very helpful in every way you could think of in signing this lease Even drove down to Ferndale from Grand Blanc to do the paperwork. Thanks again Tom !!! And my wife loves her Encore !!!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Great service
Very professional and curious staff. Salesman made the experience so fast and easy
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thanks! We're happy to help however possible. We hope to continue serving you for many years to come. Please do not hesitate to give us a call if there is anything we can do for you.
Great Service and Quick Repair of vehicle
My vehicle was dropped off at 9 PM using the after hours drop service. I called and left a message with the service manager telling him about the issue. I was called at 9 AM the next morning and he told me that my vehicle was done and ready to be picked up. They had it washed and ready for me to pick up at my convenience. I really appreciated the care they took with me and my car this time.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
We are happy you found us so helpful! Feel free to stop by if you need any assistance in the future!
Buying experience
I was treated as a friend and a customer. As usual, got a good price on my new Escalade and a very fair price on my trade in. Cant beat that!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thanks! We're happy to help however possible. We hope to continue serving you for many years to come. Please do not hesitate to give us a call if there is anything we can do for you.
Very professional
Beautiful building with professional staff. Tim Edwards was excellent and made our purchase an overall pleasant experience.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thanks! We're happy to help however possible. We hope to continue serving you for many years to come. Please do not hesitate to give us a call if there is anything we can do for you.