Reviews
Great service and sales team
A great place to purchase or lease a vehicle. Everyone I came into contact was friendly, helpful and caring. The vehicle was cleaned and ready for delivery. My experience at Al Serra has always been a great experience. Jim Papatheodore is an wonderful sales person who takes care of his customers. Thank you for a great experience.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you. We take our reviews seriously and are delighted to hear about your visit. Thank you for this feedback!
Recall notices handled
Michael was the service agent who explained everything and was professional and kind. Great customer service is hard to find.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
We are happy you found us so helpful! Feel free to stop by if you need any assistance in the future!
Very pleased with the recent service
Was fixed the first time. A new SRX loaner was provided. Was kept informed or the progress . Couldn't ask for more.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for your kind words! We always strive to provide personable and excellent customer service. Thank you again for the review!
Great service from our salesman.
My husband and I went to the dealership to get the best deal possible. Mr. Papatheodore took a great deal of time to help us find the right car. When we went to pick up the car the next day it wasn't ready. We ended up waiting for an hour as they had to replace a tire that had a nail in it. It would appear that more attention is needed on the maintanence of the vehicles. Mr. P did all he could to make our delay less arduous and made several trips to check on our vehicle prep. We would still recommend the dealership but we do feel some attention is needed in the handling of vehicles so another customer would not have to endure the same delay.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for your kind words! We appreciate your recommendation of our location and we hope to be of service again in the future.
Mr. Mark Leech
It was just as I expected, and the vehicle was promptly completed and made available for my pickup. thank you.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for your kind words! We always strive to provide personable and excellent customer service. Thank you again for the review!
Great service
We thought were stranded , your tech came to out home. We called only hoping for advise.and Steve was here within two hours and car was fixed. That is Cadillac service. Wow
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for your kind words! We sincerely thank you for your business and hope to continue serving you for many years to come.
Service with a smile
made an appointment and got right in and Trey fixed me up, you folks keep my car on the road..
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for your kind words! We appreciate your recommendation of our location and we hope to be of service again in the future.
Great dealership
Always like working with the AlSerra group. Josh Carroll does a great job, Thank you
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you. We take our reviews seriously and are delighted to hear about your visit. Thank you for this feedback!
Customer Service, Jason
Jason from used cars was my sales person, he was very diligent in making sure the needs I asked for were fulfilled!! I love my new Encore and Im very pleased Jason could get me to a payment I could be comfortable with. I know it was difficult with the Van I needed to trade but happy with the end results! Tracy Loomis
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
We are glad to be a part of your pleasurable experience. We always want our customers to feel the way you felt when leaving our location. Drive safe, and we'll see you on the road.
My new Terrain
Erik Faulkner was a wonderful sales person to work with. I had jokingly mentioned wanting a new car and he took the initiative to have it appraised while it was in service and get me numbers for what it would cost to get a new vehicle. It never seemed like a real idea to me until he proposed the dealers offer. I never felt pressured during the process and I look forward to getting another vehicle from him in two years when my lease is up.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you for your positive review. We respect our customer's time and budget. We appreciate your review and hope we can continue serving you for many years to come.