Reviews
Write a reviewUsed Car Purchase
I went into the dealership not intending to purchase a new vehicle but after talking over the trade in options and cost of the vehicle I was looking at the dealership was very willing to work with me to make the deal lucrative for me. Very friendly atmosphere.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank-you Grand Haven resident, I am glad we could work with you and help you find a great deal!
Purchase of new car from Vaughn of West Olive, MI
Dennis Harjer did a fantastic job when I bought my new 2017 Escape, he found the model and options that I wanted in another dealership and drove it to Grand Haven, the process took a few weeks but it was worth it, love the car. Dennis is the greatest, would work with him again and would recommend him to anyone. This was the second new car I have purchased from Ford, love the service and the staff, not sure I would go back to a GM product again.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hey thank-you Vaughn, Dennis and everyone here at Preferred Ford appreciate your business.
Great Place to buy a truck
Dennis was very knowledgeable and helpful, great guy to work with
- Customer service 4.0
- Buying process 4.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank-you Wesley Ekster, I am glad Dennis could help you find the vehicle you were looking for. We hope to see you again!
Thanks, Alex!
Many thanks to Alex Brock for his quiet courtesy and genuine friendliness while helping me buy my new Ford. Having driven the same car for the past 27 years, I was uncertain about taking this step and largely unacquainted with current automotive technology. Alex couldn't have been more helpful or more patient. Thanks, as well, to Jason Holland for his kindness and good-natured financial wizardry.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank-you so much for your review, So glad Alex could help you find a new vehicle that fits your needs, also happy to hear Jason was helpful too. Make sure to checkout our awesome service department as well.
Happy with prompt service
Great quick to buy out lease. Arrived with no appointment and was met quickly. Finance team was able to process paperwork very fast. Walked out in less than one hour. Great job
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
So happy we could help you buy out your lease, glad we could do it in a timely manor. We hope to see you again soon!
Purchased another new Edge
Just completed the purchase of another new Edge. Went into the dealership not really expecting to purchase as our Edge was only 3 years old. However, we were able to purchase a new Edge and actually lowered our monthly payment. Taylor Henkel walked us through the process of crunching the numbers and when it was apparent they were coming out favorably, he walked us through the process of deciding what features we wanted. He was patient, helpful and respectful. We've purchased Fords from this dealership since the mid-70's, long before Preferred took over the dealership. They have continued the personal, courteous service we experienced when the Redeker family owned the business. Speaking of service, we have had great experiences with the Service Department through the years. Don Blackmer has been our "service doctor" for quite a few years now. He is knowledgeable, listens to what we have to say and makes us feel that he has our best interest in mind when dealing with us.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
So happy to hear that you are happy with your new Edge. I am glad Taylor and Don have been able to satisfy your needs. We look forward to seeing you for many more years!
retired
we were very pleased with everything. The service was very good from the time we entered the door. They were very helpful and answered all our guestions we had about the car. They were thoughtful and explained were all things operated before we took our Ford Escape home. I would tell other people t about it.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank-you Donna and Rodrigo for your review. I am so happy you were pleased with our customer service, I hope you are enjoying Ford Escape.
Preferred Ford new truck purchase
Go to Preferred Ford in Grand Haven for a great deal on a new vehicle. I just bought a new Ford truck from Bill Fisher. He and Dave R will fix you up with a great deal. No gimmicks. Straight forward deal. Call and ask for Bill Fisher.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank-you Daniel for your review, so happy to hear you're enjoying your new Ford truck. I am glad to hear Bill and Dave could help you find what you were looking for. Thank-you for recommending us!
Thanks
I worked with Don. My experience was excellent. Service was on time and everything was done quickly.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank-you Chris, I am so glad Don could provide you with excellent service, thank-you for choosing Preferred Ford!
Exceptional experience!
Jason made our vehicle purchase a fun and friendly experience. Randy gave us great value on our trade. I would highly recommend Preferred Ford to anyone looking to buy the best......... A Ford!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank-you Jim, I am glad to hear Jason and Randy made your purchase a great experience, thank-you for choosing Preferred Ford.