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INFINITI of Syracuse

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (44 reviews)
Visit INFINITI of Syracuse
Sales hours: 9:00am to 5:00pm
Service hours:
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Sales Service
Monday 9:00am–8:00pm 7:30am–5:30am
Tuesday 9:00am–8:00pm 7:30am–5:30pm
Wednesday 9:00am–8:00pm 7:30am–5:30pm
Thursday 9:00am–8:00pm 7:30am–5:30pm
Friday 9:00am–6:00pm 9:00am–5:30pm
Saturday 9:00am–5:00pm Closed
Sunday Closed Closed

Reviews

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (44 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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This dealership is very kind and courteous.

This dealership is very kind and courteous. The keep you well informed and are very professional.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you very much for the positive review. We are always looking for ways to make our customers' experience the best it can be! - Michael @ INFINITI of Syracuse

Our 4th vehicle from Lowery's.

Our 4th vehicle from Lowery's. Very professional and classy group to deal with. Before, during and after the purchase

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you so much for the positive review! As you know, we appreciate our longstanding relationship and look forward to continuing to make your experience a pleasant one! - Michael @ INFINITI of Syracuse

Outstanding buying experience.

Outstanding buying experience. Our sales representative Dave was great. We love the car so far. Highly recommend Infiniti of Syracuse.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Hi Debra! Thank you so much for your positive feedback! David is a swell guy, for sure! If you need anything, we are just a call away! - Michael @ INFINITI of Syracuse

I was very impressed with the friendly, courteous and

I was very impressed with the friendly, courteous and informative group of people at this dealership.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Hi there and thank you so much for your positive comments about Infiniti Of Syracuse! We are always striving to exceed our customers' expectations! - Michael @ INFINITI of Syracuse

Excellent support and communication during the purchasing

Excellent support and communication during the purchasing process. I was extremely pleased with the level of professionalism.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Barbara, your wonderful feedback and rating mean a lot to us. We can't wait to see you again and have a great day. - Michael @ INFINITI of Syracuse

Very pleased with service and NYS inspection will service

Very pleased with service and NYS inspection will service car here if/ when needed, customer service friendly atmosphere

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you very much for the positive feedback! The service department tries hard to make sure every customer has a pleasant experience. - Michael @ INFINITI of Syracuse

Best car dealership in New York State.

The experience I had with Michael,Paul and Leon it was great,I was in love with a 2020 Jeep Cherokee trailhawk it was a weekend when I saw it on the website and Michael took of he’s time to answered all my questions and doubts then Monday came I went to the dealer meet them in person and by Thursday I was driving my baby out of the dealer definitely I will recommend this car dealership to everyone,thanks Leon and Michael I’m very grateful.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Hi Jean! Thank you for such a positive review. We are always so excited to see our customers leave happy and feeling like a part of our family! IT was a pleasure to work with you as well! Thanks again, Jean. - Michael @ INFINITI of Syracuse

Always make appointments work. Great feedback on service...

Always make appointments work. Great feedback on service needs, responsive to your concerns and pleasant to work with

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for the positive review. We are always looking for ways to help our customers and Bob and Mark are great at getting those tasks done flawlessly. We look forward to seeing you at your next service appointment. - Michael @ INFINITI of Syracuse

Consumer response

I look forward to my next regular service, see you this fall!

Whenever I make an appointment for service I always am...

Whenever I make an appointment for service I always am satisfied with the techs and managers I deal with.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for the review! It is always so nice to read such positive and uplifting reviews about our hardworking team! - Michael @ INFINITI of Syracuse

This is the 4 th infinity that I have owned. I like the...

This is the 4 th infinity that I have owned. I like the car but love the service!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for the review! We are so happy you are loving the service! - Michael @ INFINITI of Syracuse