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INFINITI of Syracuse

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (44 reviews)
Visit INFINITI of Syracuse
Sales hours: 9:00am to 5:00pm
Service hours:
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Sales Service
Monday 9:00am–8:00pm 7:30am–5:30am
Tuesday 9:00am–8:00pm 7:30am–5:30pm
Wednesday 9:00am–8:00pm 7:30am–5:30pm
Thursday 9:00am–8:00pm 7:30am–5:30pm
Friday 9:00am–6:00pm 9:00am–5:30pm
Saturday 9:00am–5:00pm Closed
Sunday Closed Closed

Reviews

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (44 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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This is my second purchase from Infiniti of Syracuse, and...

This is my second purchase from Infiniti of Syracuse, and I drive from Buffalo NY to purchase from this dealership 2 1/2 hours away because they are far superior to my local Infiniti dealer. Thanks for being trustworthy, accommodating, professional, and for pricing competitively. When it's time, I'll be buying my 3rd Infiniti from these fine folks I'm sure.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for the review! We are so happy that you are happy! We welcome you here anytime and you know we are just a call or click away, whenever you need us! - Michael @ INFINITI of Syracuse

evout@verizon.net

I purchased a new car. Everyone was very friendly.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Thank you for the positive review! We appreciate it and look forward to continuing to exceed your expectations, Elise. If you need anything, we are just a call, text, or email away! - Michael @ INFINITI of Syracuse

Infiniti of Syracuse

My wife and I have leased nine vehicles from Infiniti of Syracuse since 2008. We keep returning due to the excellent customer service in all departments - whether sales, service, parts, or other; plus, they sale a great product.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Thank you, Al. We are always so glad to hear that you have enjoyed your experience! Paul says hello and thanks as well! :-) - Michael @ INFINITI of Syracuse

Owner

My experience was excellent. Representatives were available when needed and prompt in response to my inquiries.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Thank you again for taking the time to let us know how we did. We hope you have a great day! - Michael @ INFINITI of Syracuse.

Infiniti of Syracuse

As of the writing of this review, my wife and I have leased 8 Infiniti's from Lowery Brothers. Their sales and services teams are great. It's like you're one of the family. During our many years of leasing, we have not been troubled in the least by the product quality, performance or styling, nor have we had personnel issues. What I also appreciate is the team stability. For instance, the Service Manager has been the same one since we leased our first Infiniti.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Thank you, Al. We appreciate that you recognize our commitment to our customers through excellent customer service, as well as stability and a long-term familiar face in each department! I hope you enjoy your new INFINITI! - Michael @ INFINITI of Syracuse

Pleasant buying experience

I had a great experience. All the staff were very knowledgeable and easy to work with, no aggressive sale tactics. I would recommend making the actual purchase time at the dealership quicker

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 4.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Hi Dimi! Thank you so much for your review, we appreciate it a lot and will take the feedback and improve any way we can! - Michael @ INFINITI of Syracuse

Looking for an SUV and liked the Infiniti look.

Was looking for an SUV as large or larger than my Terrain. I liked the QX60 and so did my wife. Staff were all professional and helpful throughout the process. The communication was good through the entire process.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Thank you for taking the time to let us know how we did. We hope you have a great day and many years of happiness with your INFINITI! Thanks again! - Michael @ INFINITI of Syracuse

Exceptional, doesn't get any better buying a new car.

I have been dealing with this dealership since 2009 when I bought my first Infiniti. I have never been disappointed with the service and the people who handle it. Everyone is honest, courteous, professional and determined to provide the best care.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

We appreciate your positive review about your recent experience with us! We are always striving for the best customer service and to always exceed our customers expectations - Michael @ INFINITI of Syracuse.

Consumer response

Great dealership to deal with.

Excellent service and company! Highly recommended. I...

Excellent service and company! Highly recommended. I just bought my second car from them. They are excellent, service department is also wonderful. Highly recommended! Would come back again! Thanks

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Anil, we are very happy we could provide you with a positive experience! - Michael @ INFINITI of Syracuse.

Used car buyer

First time in Lowery Dealership, Spotless facility. Greeted friendly, without pressure by sales staff, Greeted by Mr. Lowery also. Great trade in value given. Purchased vehicle within 30 minutes. Final meeting with Business Manager friendly, precise, without error. Vehicle was ready, clean, also without error. Drove away a new satisfied customer of Lowery Bros.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Hi Thomas! Thank you for the review! We appreciate the review and look forward to serving you again in the future! - Michael @ INFINITI of Syracuse