Reviews
Write a reviewBest dealership in town!
Friendly experienced and knowledgeable sales and service folks. Very helpful in providing in depth information and options. We did not feel hurried or pressured during our visits . We feel very comfortable buying a vehicle from this dealership as we have been taking our older vehicle here for many years and have received excellent service. Wehave found the mechanics to be very proficient in completing maintenance and necessary repairs in a timely manner and prices seem fair. The most important reason I would recommend this dealership is that I feel that I can trust them. We are in the process of purchasing a vehicle with Sam and are very happy with our choice of sales person and dealership.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
We appreciate the time it took for you to assign our dealership with such an excellent star rating. It helps us to know that we are meeting the needs of our customers. If there is anything else that we can do to help you, please feel free to let us know. Brian Rapp, GM - brianrapp@billrapp.com
Best dealership around
Great, professional service. Extremely easy to set appointments. So many extras that are included in the service package at no cost. They are unlike any other dealership.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thanks for the great review! Please come visit us if you need anything else, be it service or sales. Also, surf on over to our Facebook page for exclusive offers. Brian Rapp, GM - brianrapp@billrapp.com
Another great expetience
My second vehicle from Bill Rapp GMC. Can not say enough about the sales department (Scott Stocking) or the service department. Very professional and dedicated to ensure the customer is satisfied with their experience at Bill Rapp. I would definitely recommend the Bill Rapp Superstore to family and friends, and yes, I'll be back.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Tim thanks so much for the excellent review! We set high expectations for ourselves, and the fact that we were able to provide you with a positive experience, can only mean we are approaching that goal. Please come back to see us if you need anything at all. Also, check our Facebook to stay in the loop with dealer events and special deals! Brian Rapp, GM - brianrapp@billrapp.com
Service
Bill Rapp Super store has an excellent service dept. they are very fair & honest , I have been a loyal customer for the past 18 years. We have not always bought all of our vehicles their but they have done all the service work and have supported us with warranty repairs on all of our GM units.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thanks so much for your feedback, Stephen. We appreciate and we truly value your business. We look forward to working with you again. Brian Rapp, GM - brianrapp@billrapp.com
Awesome
Although I waited awhile for my car to be serviced I cannot complain because they also washed my car.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Mary, we appreciate the time it took for you to assign our dealership with such an excellent star rating. It helps us to know that we are meeting the needs of our customers. If there is anything else that we can do to help you, please feel free to let us know. Brian Rapp, GM - brianrapp@billrapp.com
Mr.Odume
Fast service wayyyyy better than drivers village if want a place of service who cares about its customers go to bill rapp....STAY AWAY FROM DRIVERS VILLAGE
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 4.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for your review, Keith. We look forward to working with you again. If you ever need anything in the future, please don't hesitate to let us know. Take care! Brian Rapp, GM - brianrapp@billrapp.com
Service excellence with a smile!
Subaru service is friendly and efficient. When I walked through the door, I was greeted with smiles and my records were quickly accessed as my current request was carefully entered in the computer. Service was performed as promised and I'm always impressed with the extra effort that is exhibited at the Bill Rapp facility, from the free car wash to my service rep, Colleen, retrieving my car as I paid my bill and having it waiting when I was finished. I am pleased that the service excellence has continued through the Rapp family business, as I have done business there for over 40 years.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Your great feedback truly made our day, Judy. We work incredibly hard to exemplify our commitment to customer care and I am glad that our team was able to show you what we strive to deliver. We look forward to mworking with you again. Brian Rapp, GM - brianrapp@billrapp.com
Great service department
My car was in for a recall. The Buick/GMC service department had it complete when promised. They even took care of an unrelated exhaust rattle for no charge. If Pontiac still exhisted, I would buy every one of my cars from this dealer.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you for writing this fantastic review and giving our dealership such an excellent star rating! It is great to hear we were able to provide you with a memorable experience. Feel free to call or stop by if there is anything else we can do for you. Brian Rapp, GM - brianrapp@billrapp.com
Buying a used car from bill rapp
Gary marsh was our salesman that helped us with the purchase of a used Jeep wrangler for my son .we got a great price my son is very happy with this purchase
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Kevin thanks so much for the excellent review! Please come back to see us if you need anything at all. We look forward to working with you again. Brian Rapp, GM - brianrapp@billrapp.com
DR JAMESS TIFFT
EXCELLEN T . RUSS LEE WAS A GREAT PERSON TO DEAL WITH. I HAVE BOUGHT MY LAST 4 CARS FROM RAPP AND WILL CONTINUE. YOUR SERVICE DEPT IS GREAT ESPECIALLY MR MILLER .
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
James, thanks for the great review! Please come visit us if you need anything else, be it service or sales. We look forward to working with you again. Brian Rapp, GM - brianrapp@billrapp.com