Bill Rapp Super Store

Love my new car! Salesman was the best. Still a few glitches but am sure they'll work out in the end.

On the bottom of the service receipt it indicates "We appreciate your confidence in our dealership". My confidence is at a zero now. I leased a new 2016 Terrain in February 2016. In May I discovered I lost the spare key and called / emailed the sales rep for help. NO REPLY. I stopped at the dealer and complained. Guess what - I got an email from the sales rep apologizing and he would personally take care of the problem. About a month goes by and no response after several emails to him. I finally got an email saying to bring it down any Thursday and they could cut a key for me. So I made an appointment to have some service work done and to have a key cut. The service advisor said that the key has to be ordered through the factory and all I had to do was pay for the key now and then come back in so that they could program it. He said the key would be here in 5 days and they will call me when it arrives to schedule an appointment. Two weeks went by and I the called again to check on the key. It was in there stock room. I made another appointment and my wife took the car there. The service advisor came out to the waiting room and told my wife that their was nothing wrong with the key. They were trying to program the key we handed to them and not the one I ordered. After the work was done, my wife called me and told me how much the bill was. THEY CHARGED ME AGAIN FOR THE KEY. So I drove back to the dealer and showed them my invoices. The manager sad he would refund me and get a check in the mail. Bill Rapp has no problem taking my money but I have to wait for the mail to get mine back. Right now my confidence with Bill Rapp is a zero!

I went to Bill Rapp after going to several different dealerships. My credit was blemish and these reputable dealerships assured me they could get me finance after me telling them how much of a down payment I had. They all came back with the same story we can't get you financed, oh you need a bigger down payment or we can put you in this car. Not Bill Rapp my salesman was Tom Labrake and finance manager Kevin L. Did went above and beyond to out me in a nice car and it was one I wanted.I recommended them to anyone they were the best.

Kept car all day - had to call them to get update. They couldn't diagnose issue, so did nothing. I need to taje the vehicle somewhere else where they can diagnose the issue properly.

Decided to lease a Subaru and I am in love. The trade in value they gave me for my car was exactly what I had expected. Everyone was excellent, professional, and friendly. I will continue to go there for all of my Subaru needs!

I've leased my last 3 cars from Bill Rapp because they are always nice and helpful. They let me test drive whatever cars I want and then work to get the best price available. This time I got a Subaru because I wanted All wheel drive and love my new car!!

I had an appt @10 . They took my car at 9:45. Over an hour later I finally got my car back. I didn't expect with an appt to have to wait so long, when it wasn't at all busy.But on the other hand my car was washed as well. That was very nice. Better wash then where I have my car washed.

We needed to replace a totalled vehicle on short notice. We not only found a vehicle within our price range, but a much nice vehicle than expected. Our Frank was very knowledgeable and worked to get us the vehicle in the time frame we needed.

After a few misunderstandings the dealership spent a great deal of time assisting us to make sure we got the vehicle expected. No hesitation ,we will be back in the future,errors happen ! Our salesman Leonard Early did his very best to give my daughter the vehicle she wanted in her price range. And the general mgr and finance mgr were wonderful in our sale. Thankyou!

Very courteous and polite gets the job done in a timely manner for you . Their facilities are very nice the coffee and donuts make a great feel . It invites you to be comfortable .i'd recommend anyone to lease as well as have their vehicle serviced with Bill rapp