Reviews
Write a reviewUsed Vehicle Purchase
I recently purchased a used Yukon XL and their inventory of units to choose from and professionalism made the process very quick and easy. It was a pleasure to work with ALL their staff and the experience was one that made the process seamless.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thanks for the wonderful review of your recent visit to our dealership. We strive for 100% customer satisfaction for each and every experience and we hope you enjoy your vehicle for a long time to come. It was truly a pleasure working with you. Brian Rapp, GM - brianrapp@billrapp.com
Frank is the man at Bill Rapp Subaru!!!
We have bought or leased the last 6 cars from Bill Rapp Subaru, specifically from salesperson Frank W. He is a no pressure, conscientious individual who knows the product inside and out and takes time to go the extra mile with his customers. Thanks again, we love our 2019 Subaru Forester!!!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for leaving us this great review, Robin and Jon. We are very happy to hear that we could provide you with a sixth car buying experience that was just as good or better as the first! Please come back and see us again in the future with anything else you might need. Take care! Brian Rapp, GM - brianrapp@billrapp.com
Professional Service
The Service Department postponed my free service until next time so I could use my coupon before it expired. Then they tacked on a rebate to boot! The wait was short and the service was excellent.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Rick, thank you for taking the time to write this fantastic review! Our team works very hard to ensure each of our customers are 100% satisfied with the overall experience. We look forward to working with you again! Brian Rapp, GM - brianrapp@billrapp.com
EXPRESS Service
My tire pressure warning light was on but there was no visible evidence to go with it. I stopped by to have it checked out. A tire needed to be patched and some bolts replaced. I was in and out quickly and efficiently.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you for sharing your experience with us! Our team works incredibly hard to exemplify the commitment to customer care and we're so thankful that your time with us was well spent. Please feel free to reach out to us with any questions or future auto needs as we are always here to help. Brian Rapp, GM - brianrapp@billrapp.com
Diagnostics
My first trip for service to Bill Rapp--- Lincoln in service was VERY helpful and professional --- I'm glad I drove the extra 40 miles to have them work on my Denali pick-up
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
We are truly dedicated to providing quality customer service in all areas of our dealership. Thank you for taking the time to notice those efforts and for leaving such an awesome review! Brian Rapp, GM - brianrapp@billrapp.com
Subaru Forester
Excellent customer service throughout entire process. Sales manager was very upfront and honest. Would definitely go back here for my next vehicle purchase in the future.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for your great review, Max! We're glad to have our team provide you with a positive experience. If you ever need anything in the future, please don't hesitate to let us know. Take care! Brian Rapp, GM - brianrapp@billrapp.com
owner
I went in for an express oil change. There were two cars ahead of me. Got out in about an hour. And with a clean car.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you so much for taking time out of your day to share your experience with everyone. We believe in attentive and professional customer service and I'm glad that our team made such a great impression on you. Brian Rapp, GM - brianrapp@billrapp.com
Simple fix took two weeks!
Took vehicle for a steering alignment issue. Went for ride with tech and repeated the problem. Week later they asked me to come back to drive it with another tech because they could not repeat it. Made a second trip up. Drove with a different tech. Drove with service manager. It was very windy that day and difficult to repeat the problem. Week later they called and advised that steering alignment was off. Was fixed and returned. Wish they could have saved me a lot of time and figured out a common issue the first time
- Customer service 1.0
- Buying process 3.0
- Quality of repair 2.0
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you for the great feedback, Bill! We appreciate hearing all comments so we can provide the best service to our customers. Please reach out to us if you have any questions or concerns. We look forward to serving you again. Brian Rapp, GM - brianrapp@billrapp.com
RETIRED
Jay Britt is a great sales associate. I would recommend Jay to anyone buying a new car. He answered all my questions and did all the paperwork and phone calls to transfer my trade in to my new vehicle
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you so much for taking time out of your day to share your experience with everyone. We believe in attentive and professional customer service and I'm glad that our team made such a great impression on you. Brian Rapp, GM - brianrapp@billrapp.com
Great service
Very enjoyable and straight forward. Highly recommend for future service. Very helpful with my issues and talked to me kindly and not like I didn't know anything.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
To say thank you is not enough, Erica! We are thrilled to read your kind words about our employees, facility and overall experience with us. Please stop by again! Brian Rapp, GM - brianrapp@billrapp.com