Reviews
Write a reviewOutback
I was able to drop my car off for body work and also get my NYS inspection/oil change done. I was also very surprised and pleased to see my car was vacuumed and washed before it was returned to me. That was such a treat. Thank you!
- Customer service 4.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for the great rating, Candace! Please keep us in mind if we can assist you with anything else, be it in service or sales. Until next time, take care! Brian Rapp, GM - brianrapp@billrapp.com
Great service everytime
I was in and out within an hour with no appointment needed. The staff are wonderful! And the cost is reasonable.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
We're excited to hear that our team took care of you and that everything went very smoothly. We hope to see you again in the future. Brian Rapp, GM - brianrapp@billrapp.com
Great to work with
Went above and beyond to make sure I found the vehicle I wanted the most. They even went and picked one up from another Dealership over an hour away from them so I could get it sooner. The financial person Sean was also great and went far beyond what I’ve ever seen any other financial department at a dealership to do and even could give me almost exact estimates on payments before sending everything to the bank.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for writing this fantastic review and giving our dealership such an excellent star rating! It's great to hear we were able to go above and beyond your expectations and provide you with a memorable experience. Feel free to call or stop by if there's anything else we can do for you. Brian Rapp, GM - brianrapp@billrapp.com
Skippy
This has been a most rewarding car buying experience. I was treated with the utmost respect and was comfortable. The salesperson was very knowledgeable and helpful with my decision. I would easily recommend based on my experience.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Hi kevin and thanks for the great feedback! We're very happy that our team was there to give you the customer service we know you deserve! Thank you and we look forward to seeing you again! Brian Rapp, GM - brianrapp@billrapp.com
Friendly staff
Friendly staff and quick service. I also appreciated being able to have a good loaner car while mine was being serviced.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
We appreciate you for taking the time to give our dealership such an excellent star rating. It helps us to know that we are meeting the needs of our customers. If there is anything else that we can do to help you with regards to your vehicle, please feel free to let us know. Brian Rapp, GM - brianrapp@billrapp.com
Excellent
Everything. Brian Milbeck is excellent. Would recommend Brian to anyone who is interested in buying. My friend plans on buying the new WRX
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Your great feedback truly made our day! We work incredibly hard to exemplify our commitment to customer care and I am glad that our team was able to show you what we strive to deliver. We look forward to making sure that you enjoy your car for many years to come. Brian Rapp, GM - brianrapp@billrapp.com
Great service and facilities.
Great customer service... awesome sales associate. Nate was very responsive to all my questions and concerns. Very nice, comfortable facilities. Got my favorite car!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Taking the time to leave this review means a lot to us. A positive experience is what we strive for every day. Thank you for letting us know how your experience was and for choosing us for your automotive needs! Brian Rapp, GM - brianrapp@billrapp.com
Quick service
I have a 14 Subrau Crosstrek and yesterday I was coming out of the parking lot where I work and my check engine light, traction control light came on, I called Bill Rapp to see if they had any openings, they said no but I could bring it in so they could hook it up to their computer to find out what was wrong. I took it over and they got me right in and after the tech told me what the prognosis was, then they actually took my car in to the garage and fixed the problem. Turns out it was a faulty cam sensor. I am very happy with the service I have received and will be back. Oh by the way, while I was waiting for my car, I got the chance to drool over the 2018 and Thier used Crosstrek selectors. lol Thank you Jody Gluck
- Customer service 4.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
We're delighted to hear of your positive experience at our dealership! We always strive to provide the utmost in customer service and quality, and it makes us happy to know that you feel you experienced these values first hand. We hope you continue to choose us for all of your future automotive needs, and we hope to see you again soon. Until next time, have a great day! Brian Rapp, GM - brianrapp@billrapp.com
John was a great salesperson very knowledgeable
Service dept very friendly and professional service was completed on time salesperson John is very professional and knowledgeable took time to go over all the details of the vechile
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for sharing your experience with us! Our team works incredibly hard to exemplify the commitment to customer care and we're so thankful that your time with us was well spent. Please feel free to reach out to us with any questions or future auto needs as we are always here to help. Brian Rapp, GM - brianrapp@billrapp.com
Great people service
Very good customer service. They provided me with a bus shuttle pick me up to go get my car. A very nice lady driver. Ever time I've gone there. They explain everything they done to my car and answered my questions. Great people.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
It is important our customers feel completely confident with the customer service they received and it made us happy to read your review. If there are any other automotive needs we can assist you with, please don't hesitate to call us or stop by. Brian Rapp, GM - brianrapp@billrapp.com