Joe Cecconi's Chrysler Complex

Horrible sales experience!!!!! Would not recommend Ponch or Paul in Finance. Worst sales experience in our many years of purchasing vehicles. Was told we would hear something by early morning tuesday and its now thursday still no answer. What kind of customer service is that!?? How can this dealership be a high volume if they keep giving customers the run around.

This place is a joke. I took my brother here at 10am on a Saturday, because he wanted to look at a truck he saw on their website. I never even thought of buying a vehicle myself, as I don't have the best credit. While waiting for my brother I started wandering around and was almost immediately approached by a salesman. After some small talk I told him I wasn't really looking because I had bad credit, plus I didn't really need a car. He asked me what it would take to get me to buy one. I laughed and said I'd buy an SUV if he could keep it under $300 a month with no money down. He said something I didn't understand and hurried off. He found me about 20 minutes later and said he can do that. I was shocked. I was in disbelief so I asked for him to put it in writing. He did (luckily) and we both signed it. After looking at a bunch of used cars I was really liking a Hyundai Santa Fe. I noticed it had a dime sized dent that was rusty, so I asked if he could get that fixed. Again he mumbled something incoherent and wandered off. Half hour later he comes back and says don't worry about the rust, I can get you into a brand new Jeep Compass. I never really cared much for the look of them, but it's brand new, and given my credit situation I was kind of excited. I took one for a drive and was actually rather impressed. Much nicer than my 02 Grand Am. I told him I wanted either a white, black, or grey one. They had lots of red and green ones, and one white. He gave me the keys to it and told me to drive it around the lot. While I was doing this he had my Grand Am appraised. I wandered all over the lot twice and couldn't find it. Then he looked for it. Then several other people looked for it. Nobody could find it. By this time it was after 5pm. He had me fill out some more paperwork and told me to come back at 9am tomorrow and they would have the car there all ready to go. I'd just have to sign and drive away. He also said they would give me $1000 for my Grand Am. I was disappointed because book value for it is almost $2500. It's a loaded GT model in terrific condition. So I leave. Get there Sunday morning at 9am. Surprise, they don't open until 10. But the salesman is there too. Apparently he forgot what time they open. Seriously!? xxx. But at least "my" new white Jeep is there and ready to go. 10am comes and in we go. More sitting and waiting. I'm finally called into tI sign the paperwork. Manager is going over everything and tells me my monthly payment will be $429! Excuse me?? I tell him the salesman told me it will be under $300. Manager looks at me like I'm crazy and says he's sorry but they can't do that. I told him I had that in writing. Again I get that look. Then he goes through my folder and sees the paper that myself and the salesman signed. He slams the folder closed, swears a few times, apologizes, and storms out. A few minutes later I hear a very loud, but muffled conversation between him and the salesman. Salesman then comes in and apologizes, tells me he was "misinformed" and that they cannot honor our deal, then leaves. Manager comes back in. I tell him that I'm baffled and more than a little upset. I also mention that since the salesman wrote that down and we both signed it, that it's legally a binding contract (glad I took those business law classes in college). Manager asks me to leave his office for a moment. About an hour later he hands me a set of keys to a one year old Patriot, points it out, and asks me if I'd like to go look at it. I did. I liked it. More than the Compass. He tells me it's ready to go and I could have it for $300 a month, no money down. Also that it was prepped to go to someone else, but that buyer backed out so it was ready to go. Sign lots of papers. Then go to lobby to wait for the keys and registration. After about 2 hours I asked the salesman what was the wait. He tells me that the car needs to be inspected. I told him it already was inspected, and point out the new sticker on the windshield. He tells me that it's not valid because it was inspected for another buyer, not me. I was confused and bewildered. By this time it's after 3pm. I asked him how long that would take. He said it wouldn't be until Tuesday because there were no "inspection shops" open, and it was Labor Day weekend. I asked him what I'm supposed to do. They already took my old car. I also questioned the current inspection and why they couldn't inspect it themselves. He said a car has to be inspected for the individual buying it and that they can't do it there because it would be a "conflict of interest". He then tells me I'll have to get a ride home (I live in Buffalo), then come back Tuesday. I was pissed. I told him. He said "don't blame me, it's the crazy State laws". I called my girlfriend for a ride. Waited an hour for her to get there. Give minutes after I get home someone from the dealer calls me and asks where I am and when I'm taking my car. I explained what happened. They tell me I "must have misunderstood". Anger doesn't begin to describe my feelings. I get a ride back there. The salesman sees me coming in and is gone like a shot. A very friendly woman apologizes for any confusion and hands me my keys. In the end, I did get a car that I really like for the price that I wanted to pay. But really? I wasted my entire holiday weekend haven't been that angry, confused, or bewildered in a very long time.

I am writing this review because I truly appreciate the way my deal was handled by Renee. She was very courteous and interested in my needs. She covered all of my options without being pushy. I felt that she truly had my best interest in her approach. Her overall attitude was very professional and being a salesman myself it was highly appreciated.

From the moment I walked in the door, to the moment I drove away in my new car, Renee was terrific. Renee's customer service was excellent - she made the whole car buying process as smooth as possible from start to finish. She went above and beyond to ensure that all of my somewhat neurotic and picky demands were met without hesitation. This level of comfort and accommodation goes unmatched by any other dealership, or any other representative. Thank you, Renee!

Thank you so much Renee Campbell for helping me find my dream car ! From the color to the detail and locating it far away and still getting it in for me ! The whole process was so easy going and I had my car within 3 days ! I highly recommend anyone if interested in buying a new car Renee will take great care of you! Thank you so much again for everything, I am one happy girl !

I arrived at Joe Cecconi's, and was pleasantly greeted by Mr. Carlos Hernandez. He understood what I wanted and helped pick out the car that suited my expectations, and he also got me a great deal! I will without a doubt be back in hopes to seeing Carlos the next time I am in the market for a new vehicle.

We've had our Grand Caravan for about 8 years and we've had a stalling problem for a long time. We recently changed to Cecconi through a friend's recommendation to see Mike and we couldn't be happier with that decision. Another dealer in Williamsvillle blew off our stalling concern for over 4 years. Shawn from Service took our problem and ran with it. He worked with us to get his best tech on the job, set us up with loaner vehicles, and worked carefully to get us the best price on non-warranty items. He and his team handled our problem within a month. They deserve a lot of credit for believing in our problem and addressing our concerns in a fair and professional manner. I will continue to work with this Dealership for all my vehicle needs and anything new will come from here as well.

Our lease was up in our ram we had been over in our mileage so we went back to joe Cecconi to trade the truck in on the exact same vehicle. we realized that we would be upside down on the truck due to the excess miles. we sat down with the sale rep explained to her exactly what we were looking for nothing fancy!! she proceeded to tell us she had a truck for us to look at. we obliged, she brought the truck up and first of all the truck was the higher model with a lot more options than we ask for and missing the options we told her we needed. then we opened the door and it had 300 miles on it it was a mess dog hair every were garbage on the floor the back was all scratched up (this was supposed to be a brand new vehicle) she went on to tell us that her manager had been driving it and she apologized and all this would be cleaned up well let me tell ya you never get rid of dog hair !! we told her to find us a clean vehicle and that that should be an embarrassment to her and us and the company. after that we sat for a while and told her again what we wanted she said if we can get the deal you want will do buy a vehicle we said yes by this time it was 8pm. so we left she was going to search for a truck and let us know. that was a Wednesday and finally by Saturday i had to call her and ask her what was going on she went on to tell me the bank was working on it.i have never had a dealer talk to the bank before a vehicle was picked out (price-vin#) i said OK i will talk to her on Monday by Wednesday no response!! i finally called on Thursday and asked for the sales manager he went on to tell me the same song and dance i told him to have something by Friday or the deal was off .Well guess what no call on Friday what a shocker!!! he finally called on Sunday and told me they have a deal and could we come in on Monday sure . Monday rolls around we show up they meet us at the door tell us they have a truck and she would pull it up well guess what it was the same model truck as before but it didn't have 300 mi it had 600 mi and smelled like smoke!!!! what a joke this will be the last time i will go to this dealer and i will be telling everyone i know and don't know that they are a JOKE!!!

This was my first commercial vehicle purchase in Western New York and I visited 10 dealerships until I knew that I had found the right one at Cecconi's. None of the other's really seemed to care about my business. Tim Stack knew the product and went out of his way to make the experience easy. He brought the vehicle to my place of business so that we could ensure that it was the right one. When I went in to close the deal, Tim had everything ready, paperwork done and gave me a very good deal. The people in the business department were great and the General Manager took the time to introduce himself and thank me for the business. I am happy with the vehicle and the price but was absolutely amazed at the level of service provided by Tim Stack and the Commercial team at Joe Cecconi's. I will definitely buy there again.

MY HUSBAND AND I WERE ON THE HUNT FOR A NEW VEHICLE AND HAD BEEN TO SEVERAL DEALERSHIPS AND TALKED WITH MANY SALES REPRESENTATIVES. NEEDLESS TO SAY IT WAS TURNING OUT TO BE A NIGHTMARE. FINALLY WE SAW A USED CAR AD AND DECIDED TO CHECK OUT JOE CECCONI'S CHRYSLER JEEP. LET ME TELL YOU THAT IT WAS ONE OF THE BEST CAR BUYING EXPERIENCES I HAVE HAD. THE SALES REPRESENTATIVE AMY WAS SO KIND AND EXPLAINED EVERYTHING THAT WE NEEDED TO KNOW. I WOULD DEFINITELY RETURN TO THIS DEALERSHIP FOR ANY CAR PURCHASE IN THE FUTURE.