Joe Cecconi's Chrysler Complex

Renee was very kind and patient in my car buying process. She was prompt in answering all and questions that I had. If she didn't know the answer she would find it in a timely manner.

Renee was very kind and patient in my car buying process. She was prompt in answering all and any questions i had. Renee also made sure to keep me updated on any news about my vehicle.

There are thousands of car dealers in Western NY. Most can't be trusted. David Dorato, Mike Jensen and the guys here at Joe Cecconi are better than most. They're cooperative. They run programs for maintenance that have real value. They're a good crew and David Dorato is great.

Ok... So I purchased a brand new 2015 Jeep Grand Cheerokee Altitude from this dealership in 11/2015. The experience was pretty frustrating to say the least but they did a good job of rectifying which I thought was huge. Fast forward to May 2016... The antenna on my brand new truck stop functioning which affects the radio and GPS-- I am a traveling nurse so GPS is a must. I've taken my truck to the dealership 4-5 times to have this repaired. The multiple trips are apparently the result of an untrained receptionist who didn't realize the job would be a bit more extensive. When I finally did get the appt situated and supposedly my truck repaired-- I arrived to retrieve my vehicle with the problem unresolved despite being called by the dealership to pick up my vehicle. They obviously didn't check to assure the job wasn't completed. Good thing I want there to have my brakes repaired; the results could've been deadly... Total incompetents. I wouldn't doubt them installing a used antenna on my new truck that I was hesitant to purchase as I was coming from a Lexus that I truly regret giving up.

I originally purchased a car from another dealer and not even 4 months after, the car had engine trouble and was undriveable. Even though i had obstacles to work through, Jaina was nothing but patient with me and worked with me through every issue that was in the way of me getting a car. Not only was she understanding she was also great at her job as well. Jaina saved my job

Purchased used car they did not want to fix existing transmission problem gave me runarounds after bringing it in 3 times. I was told that the part was not in and would have to special order and will have a 20% chance of fixing problem. After waiting a month from my 3rd (45 minute drive in each way) I called to ask what the part was called and they told me the part was in stock and had 3 in stock and had them in stock, not what Shawn the manager told me. I was scheduled to bring in car on a Wednesday morning and the work would take a day and half. I called Wednesday to add an oil change and they told me car is being worked on , fine Thursday I call to do d out when I can come and pick up car and they told me they did not start on car yet???? WHAT??? I was told they were working o. It yesterday and today (Thurs) they tell me they have not replied they transmission yet. Of course more excuses . After complaining to Justin from costumer service he said he contact me for a free rental, no call back was made in fact I called the next dayFriday and he did not remember me, nice. Anyway I was told car would be ready by end of day after picking up my SUV half way home the engine light goes on, now I have to drive it back 45 min again. Lets see if I have to leave it again. To be continued.

Very helpful and understanding, and there was no beating around the bush... Excellent deals and an absolutely wonderful new car! Also love how patient and flexible they were with the undecided decisions.

it has been a pleasure dealing with Dave Dorato at Joe Cecconi Chrysler. I will definitely come back in the future to purchase more automobiles.

A car dealer is not a fun experience but at Cecconi at least you can trust what they are telling you. Nobody is perfect but when they work hard and are honest you can't ask for more.

David Dorato was very helpful in finding me with a vehicle with low mileage that was in my price range. He went beyond the call of duty to make sure I was comfortable with the price range.