Reviews
Andrew was a wonderful help throughout the process.
Andrew was a wonderful help throughout the process. A true asset to your organization. Vehicle was fixed as promised. Staff extremely pleasant and easy to work with.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you, Kelly, for your fantastic review! We’re thrilled to hear that you had a great experience with our team at Mike Smith Buick GMC. It's wonderful to know that Andrew was able to assist you and that your vehicle was fixed as promised. We appreciate your kind words and look forward to serving you again in the future! Sincerely, The Mike Smith Buick GMC Team
I was in for an inspection and the service was fast.
I was in for an inspection and the service was fast. I would recommend this dealership to a friend. The staff was friendly and professional
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you for your wonderful review, Donald! We’re thrilled to hear that your inspection experience at Mike Smith Buick GMC was fast and that our staff made a positive impression. Your recommendation means a lot to us. We look forward to seeing you again! Sincerely, The Mike Smith Buick GMC Team
I reached out to this dealer but I never heard back from
I reached out to this dealer but I never heard back from anyone either via email or phone
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- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
- Did not make a purchase
Thank you for sharing your experience with us. Please reach out to us directly so we can address your concerns. Your experience is important to us, and we want to ensure your concerns are addressed. Sincerely, The Mike Smith Buick GMC Team
I have purchased about 15 vehicles from dealerships over
I have purchased about 15 vehicles from dealerships over the years and this was the best by far. Fair price, willing to negotiate trade value, treated me with respect. None of the schanigans the other dealers have pulled in the past.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Matt, we love hearing about guests who have a wonderful experience at our dealership and we are happy you are one of them! We understand that buying a car is an important decision and we are honored that you chose Mike Smith Buick GMC. Please feel free to contact us if you have any questions about your new purchase. Sincerely, The Mike Smith Buick GMC Team
Arrived to find the vehicle we called about was not
Arrived to find the vehicle we called about was not there. They had a identical vehicle in another color and did not even try to sell us on that one. Salesman went back into the showroom and sat down. It was a 2 hr trip on way that was a waste of time
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- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did not make a purchase
We’d like to thank you for sharing details of your recent experience at our dealership. Above and beyond customer service is what we strive for daily with our customers. Please contact us directly at your earliest convenience so we can discuss your experience and learn more. We look forward to hearing from you. Sincerely, The Mike Smith Buick GMC Team
Terrible bought a truck with compromised mileage
Terrible bought a truck with compromised mileage ,management promised to correct it in carfax and reniged offering 18000 to buy back after paying 33000 Never buy there again Buyer beware!
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- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for your feedback, Randall. Here at Mike Smith Buick GMC, we pride ourselves on customer satisfaction, and your recent experience with our staff does not reflect that. Please contact us at your earliest convenience so that we can discuss this issue in greater depth. Sincerely, The Mike Smith Buick GMC Team
Oil Change Service
Always a pleasure to go to Mike Smith GMC/Buick for service on my SUV. Great customer service and you are in and out very fast
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you for the wonderful review! It is great to know that our staff's excellent customer service has earned your continued loyalty. Please feel free to call or stop by if there is anything else we can do to help you. Sincerely, The Mike Smith Buick GMC Team
Please do not shop at this dealership, they have people
Please do not shop at this dealership, they have people working here that are very dishonest, this is the worst dealership that I know of, do not shop here, I can’t stress that enough, please go their web site and read my comments
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- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did not make a purchase
David, we appreciate you sharing your feedback with us. We strive to create a positive experience for all our customers and would appreciate the opportunity to gain more insight into your visit. Please contact us at your earliest convenience so we can work together to resolve this. Sincerely, The Mike Smith Buick GMC Team
Outstanding Service Experience
Outstanding experience with an outstanding staff! Thank you for taking such good care of my vehicle. We have purchased at least 4 vehicles from Mike Smith and wouldn't go anywhere else for sales or service. Vanessa is outstanding.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Douglas, thank you for your loyalty to our dealership and for taking the time to write this review. Vanessa’s sales excellence is always consistent, and I’m glad your experience with her supports that. We aim to turn every person that visits us into a repeat customer. Sincerely, The Mike Smith Buick GMC Team
Will overcharge elderly costumers to the point of
Will overcharge elderly costumers to the point of fraudulent repair claims! Please get a second opinion or go elsewhere!
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- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Our team has acknowledged this review.