Mike Smith Buick GMC Inc.

Everyone was very helpful. The salesmen went into detail on how to use every feature on my car. Even took the time to show me how to use it. Help me set up the gmc app on my phone. I couldnt be more pleased on how well i was treated.

All of the employees that I dealt with while in your dealership were very friendly and extremely professional.

I had my 45,000 mile checkup. Car was ready when planned.

My truck was in for warranty and recall work , job completed under estimate time even with the addition of an oil change and tire rotation

Linda service writer excellent all the time and are repairs

Found the truck I was looking for through Cars.com at Mike Smith. Was specifically upfront with them about the condition of my 2001 Chevy S-10 trade in. Living 250 miles away I asked for a commitment on price so there would be no haggling when I got there. I made them an offer that I thought would make it worth my while to drive that far and they said yes, they could do that. Drove up there the next day, drove the truck and loved it. Then we found out they wouldn't do the deal we had agreed to. I spent the whole day, drove 500 miles to be insulted by their manager about what a piece of junk I was driving and drove home in my 2001 Chevy S-10.

Prompt, friendly, efficient service. Sorry my car was not washed after processing.

Great people great place. Sales and service people are the best!!

The initial car buying experience was one of the best I ever had. I worked with Aaron and Markus in sales and I couldn't be happier with the purchase price of the vehicle and the value of my trade. However, I was disappointed in the appearance of my brand new 2015 GMC Sierra that had flaws in the paint on the hood, deep scratches in the bed that were covered up by a drop in bed liner installed by Mike Smith, and staining on the rear seat. I was assured all would be taken care of to my satisfaction. A few days after taking delivery of the vehicle and signing over my trade it was discovered that I would not be eligible for a particular GM discount that was offered in my deal. The owner and I agreed to split the difference of the discount that was owed. Two trips to the service department to have the pre-sale issues mentioned above addressed and the paint on the hood still feels and looks gritty, there are additional scratches on the hood from their detail shop, and there is rustproofing overspray all over the roof and body of the truck, and additional compounding material smeared on the rear seat of the truck. The collision shop manager's response: "nothing is perfect." So I pointed out a similar truck in the shop and said, "make it feel/look like that." I tried escalating the issue to management only to find out that I was dealing with the service manager already. I then tried to escalate to ownership and never received a call back. I finally spoke with the owner, Mike Smith, and he advised that I take it to someone else and pay out of pocket for the repairs as he feels I could never be satisfied and his best efforts were made. My truck was never sent to their collision shop, never compounded and polished, never wet sanded, never offered to repaint the affected panels.............in other words, no attempts to remedy the problem aside from a quick clay bar likely by some young man/woman who has no clue what they are doing. Mr. Smith reminded me of the issue encountered with the discount after the sale and it would seem that because of that, my satisfaction was no longer a priority. When someone purchases a vehicle valued at $49,000.00 there is certainly a level of quality and craftsmanship expected. Those are two items that Mike Smith Buick GMC is neither capable or willing to provide. You may very well get a great deal on the purchase price of the vehicle, but don't expect any worthwhile customer service after the sale, or for them to honor promises they made during the sale. Sometimes it's just worth paying a little more to receive the satisfaction and treatment you deserve. Mr. Smith: I feel it is immoral and unethical to victimize a customer because you are unsatisfied with a deal that YOU agreed to.

Recently needed to close out a lease and get a new vehicle. Unfortunately I ran into some health issues while this was taking place which caused me some stress. The owner, Mike Smith, and our salesman Eric Goodwin helped me out by making sure they held the vehicle I wanted until I recovered from surgery AND they gave me a great deal besides. They made it so I didn't have to worry about a car lease while I was trying to feel better. Thanks Mike and Eric! Kevin Williams