Reviews
Thank you
I brought my Jeep in to have the rear door fixed I was greeted immediately on arrival and the service writer took over immediately they fixed my door and I met the tec and he asked if there was anything else I needed and at a good price. Then my service writer told me of another recall on it she set me another appointment. It was a very good experience for me I would recommend them to everyone.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Love my new Jeep
I purchased a Jeep Willys and love it. Mike Rayl was top notch and would highly recommend him and all the employees. They are AWESOME!!!!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Car buying
I dealt with Travis and he explained everything to a T. I bought a jeep Wrangler . He was very nice and answered all of our questions.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
No Hassle, Honest Lease Pricing
Saved almost $70 a month on my lease payment from identical vehicle priced at another dealership-right off the bat honest pricing. Friendly and knowledgeable, treated like friends.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Jeep Cherokee
Stopped in Thelen with my 2019 Ram pickup with the idea of downsizing. Met with Travis Fletcher. He listened to what I wanted, brought me a couple cars to test drive and I fell in love with a ‘19 Jeep Cherokee. Travis made buying it a breeze. I’m very pleased with the service he provided; and I have to mention that he is very easy to look at! So thankful.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Oil change and tire rotation
Great, friendly people - quick service, no waiting and it was a quick process from start to finish. Highly recommend to this dealership to anyone.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Jeep Wrangler
I had a great experience with Thelen Jeep They were very hands-on and helpful with the purchase of my new Jeep and I would most definitely recommend them to my friends and family
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Best Service in the Tri-City area
Staff friendly and helpfully like always. Was complete in the time promised. Still the best place to get service done on your vehicle in Bay City and the Tri-City area. I would also recommend buying your next vehicle from Thelen.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Great service experience
This was the 1st time that I used the Express Lane. It was a fast and pleasant experience for an oil change! No appointment necessary and no waiting for a service tech.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
TERRIBLE
Paid $60 for a sticker that goes in the window for next oil change and never received a oil change or tire rotation , lucky when going to another dealership they told me I had the original oil filter from the factory and told me to take it back on who did my last oil change because my filter would not come off ,,mind you it was a brand new vehicle . SMH
- Customer service 3.0
- Buying process —
- Quality of repair 1.0
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did not make a purchase