Lithia Chrysler Jeep Dodge Ram FIAT of Eugene

It was a pleasure working with Skyler and the everyone at Lithia Dodge. This was not the first vehicle I've purchased from this dealership and I'm sure it won't be the last. Keep up the good work!

I bought a brand new Jeep here in 2015. The sales was awesome, I could have not asked for a better salesman. Now the only issue I have ever had was the rear window defroster quit working, and they fixed that very quick. This weekend my wife and I went to the coast and on Saturday we were getting ready to leave when we realized that the passenger floor board was full of water. We figured the door just didn't get shut all the way. So we wet vacuumed it up and on Monday it was soaked again. So on Tuesday morning I went into the service department to get it looked at with an inch of standing water on the passenger side and the drivers side was now also wet. The service writer just told me i needed an appointment they couldn't look at it till Thursday. I have worked in a dealership and know that he should have at least looked at the issue and and took my Jeep and informed me that it could take a few days to work it in, not just bring it back on Thursday. I am very disappointed with this service.

Very good service lots of knowledge I'm very thankful for help

A great experience with this dealership, salesperson and financial person. Could not believe how fast the transaction took place. We did not know if finance was excepted and we were about to ask when we were asked to sign the papers. That is service extraordinaire. Everything was great would recommend this dealership and salesperson to anyone. We actually had a recommendation from someone else. This was a very positive experience.

The service department staff is always friendly and the service is delivered in a reasonable amount of time

Everything went smoothly and wonderful salesperson. Just took a long time to actually get all of the paperwork done and wait for the finance person but it was a busy weekend day so it was understandable.

I would have rated customer service higher but calling to make the appointment is poor. Your call is answered by a live voice but they simply transfer you and your call goes straight to voice mail. If you leave a message you never hear back. Once at the service counter the personnel are great.

Great quick experience overall!! No buyers remorse AT ALL.. Couldn't be happier and if your not for any reason, you can bring back the vehicle!! That's awesome!! Very friendly staff

My initial reaction was negative for customer service. I had been in touch with a particular salesperson, and when I asked for him by name, I was met with blank stares. Turns out he worked at another Lithia property, but no one was willing to help me locate him. It was as if he worked on a different planet rather than for LITHIA. No one was even willing to call the other properties to find him. Seriously! I get that each salesperson is out for him/herself, but they also work for a company and should represent that company a bit better. That being said, I ended up with a very enthusiastic young man who helped me select between a "fun" car and a practical car for my retirement. I ended up with a beautiful Jeep Wrangler. I absolutely love it, and couldn't be happier with my choice. The negotiations and final purchase took a long time, but that was to be expected. I did end up with the price and payments that I wanted, so all in all it was a good experience.

Kyle was great. Took care of all the "little" requests we had regarding our purchase. Feel we got a great deal. Would definitely make the hour drive to purchase again. Thank you Lithia!