Reviews
Write a reviewJosh was awesome!
Josh was awesome! He was super patient and very eager to help. I enjoyed being able to make this deal over the phone it. Trade it very convenient.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hey Chris, Congrats on your recent purchase! Out team enjoying hearing that Josh was able to provide you with a convenient and enjoyable experience at Lithia Chrysler Dodge Jeep Ram Fiat of Eugene. Thanks for the positive feedback and see you next time!
Wish the snacks were as good as the deals
Dylan has sold me 2 new vehicles this year. A 2023 Grand Cherokee and a 2023 Bighorn. And they were both the easiest buying experience Ive had, and Ive bought 6 vehicles from your dealership over the years. As we expand our business I plan on seeing Dylan and sending my people his way. He does it right.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thanks for leaving this wonderful feedback! Customer satisfaction is our top priority and we’re ecstatic to hear that you enjoyed your experience. We appreciate your business and look forward to seeing you again in the future. Have a great day! Sincerely, Guy Germann (GGermann@lithia.com), Sales Manager
Power Wagon
Sales people are very honest, (John Lamboy), John was fantastic, very knowledgeable and professional. John is the real deal. Devin in financing was awesome, too. Devin helped with contract/agreement until the late hours. Great experience. Ask for John to receive excellent experience. My new Ram Power Wagon.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Java, we love hearing about guests who have a wonderful experience at our dealership and we are happy you are one of them! We understand that buying a car is an important decision and we are honored that you chose Lithia Chrysler Jeep Dodge of Eugene. Please feel free to contact us if you have any questions on your new purchase. Sincerely, Guy Germann (GGermann@lithia.com), Sales Manager
AVOID THESE CROOKS
AVOID THIS DEALER! Complete waste of time. Lured in with bait and switch, aggressive marketing tactics. 12/15/22: Dealer posted an ad on cargurus without photos-just the asking price and mileage. I inquired about the vehicle, requesting photos. The sales rep texted me, and we began a dialogue, he sent a few photos that the current owner took, and we spoke live. Sales rep stated that they would not receive the vehicle in on trade until 12/28/22 when the customer's new car arrived. Meanwhile a second person from the dealer, quite entitled stated that she would need some information from me (referring to my original inquiry) via text. I told her I was already working with someone from the dealership, and to back off. Then the emails started pouring in--one dealer promotion after another, as well as individual vehicle listings that had no resemblance to the vehicle I inquired about. Had to unsubscribe from that. 12/28 came and went. So on 12/29 I followed up and it magically "just appeared" and they sent over more photos of specific areas I was concerned with. Once satisfied, I sent them my drivers license and insurance card, and requested their banking info so that I could wire the funds (Oregon dealer, I live in Connecticut). After providing them all my information they called and said "well now that we have the truck we have decided to sell the vehicle at $21,900, not the $16,900 we originally quoted. I replied that I didn't care, they can find someone else (and no doubt they will) but what a colossal waste of everyone's time and just a greedy, crooked dealership move. I feel sorry for people who have to deal with this dealership. Zero integrity in their business dealings.
- Customer service 1.0
- Buying process 1.0
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did not make a purchase
AVOID THESE CROOKS
AVOID THIS DEALER! Complete waste of time. Lured in with bait and switch, aggressive marketing tactics. 12/15/22: Dealer posted an ad on cargurus without photos-just the asking price and mileage. I inquired about the vehicle, requesting photos. The sales rep texted me, and we began a dialogue, he sent a few photos that the current owner took, and we spoke live. Sales rep stated that they would not receive the vehicle in on trade until 12/28/22 when the customer's new car arrived. Meanwhile a second person from the dealer, quite entitled stated that she would need some information from me (referring to my original inquiry) via text. I told her I was already working with someone from the dealership, and to back off. Then the emails started pouring in--one dealer promotion after another, as well as individual vehicle listings that had no resemblance to the vehicle I inquired about. Had to unsubscribe from that. 12/28 came and went. So on 12/29 I followed up and it magically "just appeared" and they sent over more photos of specific areas I was concerned with. Once satisfied, I sent them my drivers license and insurance card, and requested their banking info so that I could wire the funds (Oregon dealer, I live in Connecticut). After providing them all my information they called and said "well now that we have the truck we have decided to sell the vehicle at $21,900, not the $16,900 we originally quoted. I replied that I didn't care, they can find someone else (and no doubt they will) but what a colossal waste of everyone's time and just a greedy, crooked dealership move. I feel sorry for people who have to deal with this dealership. Zero integrity in their business dealings.
- Customer service 1.0
- Buying process 1.0
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did not make a purchase
Brian, I am not pleased to hear of the incident you described in this review. I want nothing more than to work with you to correct this situation as soon as possible. Please feel free to contact me at your earliest convenience. Sincerely, Guy Germann (GGermann@lithia.com), Sales Manager
Best Experience!
Everything about our experience was great from start to finish. Our salesman Joshua Hogan was by far the best salesman my husband and I have had buying a car. He answered all of our questions and took the time to make sure we found the right car. The finance guy that we did paperwork with was very helpful and put us at ease with our decision. I would highly recommend this dealership to anyone looking to get a new vehicle.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hello Brooke, and thank you for the kind words! We couldn't be happier that you enjoyed your experience here at our dealership and that Joshua was there to provide you with such exceptional service! Thank you again and congratulations on your new car. Sincerely, Guy Germann (GGermann@lithia.com), Sales Manager
cannot get better service it was great and will co
it was a great experience had no problems i don't know what i can say the service was great everybody did their best thank you jay
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
It is wonderful to hear that our team was able to provide you with a great experience! We really appreciate this feedback and we will share it with them. Thank you and if you have any questions about the work that was done please feel free to contact us. Sincerely, Joseph Lawson, Service Manager
Very Happy
Found the used truck I wanted and they worked with me so I could get it . Very happy.The salesman even got me an orange juice when I had a Low. That is service!!!!!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. We will share your comments with our team and we look forward to working with you again down the road. Sincerely, Guy Germann (GGermann@lithia.com), Sales Manager
Awesome Experience!
Cory grabbed the ball and ran with it and when he had to leave town, Dylan took up the mantle and finished the job. This was a turnkey experience from start to finish and these guys excelled. I appreciate the efforts to make this out of state purchase go very smooth. Whatever Lithia is paying these guys, frankly, it is not enough.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. We will share your comments with our team and we look forward to working with you again down the road. Sincerely, Joseph Lawson, Service Manager
Make it easy on yourself and go see them.
If you are nervous about going to a car dealership, like I was, have no fear. These folks make the whole experience a blast. Don't just take my word for it.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you for this amazing review! We really appreciate your business. Sincerely, Ryan Brown, General Sales Manager