Reviews
Write a reviewExcellent always.
Always very good. No complaints at all. Staff is always friendly.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you Judy for the kind review. We always look forward to seeing you visit us.
Great Service
Great service as usual. In and out in a very timely manner. Thank you so much.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi Michael, Thank you for the great review and the continued patronage of our dealership. We appreciate your business.
Ford Fusion
The service was wonderful. I got my car a new hood in a day sooner than expected. They also washed my car and it looked beautiful.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Grace, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!
All around great experience
We are very pleased with the experience we had at R&F. We went in, interested in a lease & were pleased at how quick & easy they made it!
- Customer service —
- Buying process 4.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi Rosanne, Thank you for your business and the kind review. We look forward to taking care of all your automotive needs in the future!
Very Accomodating
Walt fit me in when I needed to get work done. Otherwise I would have had to take time off from work.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Terry, your positive review means a lot to us and we?re happy Walt could help you! We hope to be of service to you again! Take care!
Customer Service
The reason for the visit was to check out an noise but go figure - the noise never happened while I drove the service rep around the lot. Left the vehicle and within the day I had my vehicle back - but never could find the reason for the noise. Thanks Hank for arranging for a car while the service staff checked out my 2017 Escape.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for your kind words and patience. If the noise comes back, please be sure to reach out so we can get it figured out for you.
15,000 mile checkup
Service rep went out of his way to assist me in getting a loaner vehicle. I was disappointed with the length of time it took to get my appointment for service. It was almost 10 days from the time I called until my service date for an oil change and tire rotation.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities 5.0
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi David, Thank you for being patient through our growing pains. It was very nice to hear you were satisfied with our service rep though. We try to do everything we can to assist the customer. Thank you for the review and we hope to see you again for your next service.
Very friendly no pressure and knowledgeable
I purchased a 2012 F150 from Ripley and Fletcher and was very impressed with the quality of the vehicle. They currently service my 2012 mustang and again I'm very impressed with them.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi Andrew, Thank you for the kind words. We appreciate them and you as a customer and look forward to continuing our relationship for many years to come!
Service
I would invest more on loaners cars, they are old and rough conditions
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi Hansel, We are taking your advice under consideration and taking a look at it. Thank you for taking the time to give your feedback, it helps us improve everyday.
Great service
Excellent customer service. Very knowledgeable Thank you will be back.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi Peggy, Thank you for the outstanding rating and very kind words. We value our customers and appreciate the time you take to not only give feedback but to have our team service your vehicle.