Ripley and Fletcher Ford

I went to Ripley and Fletcher on Wednesday window shopping. I had an internet listing from another dealer in my pocket. I was approached by Cam Robinson and I told him I was basically window shopping. I showed him the listing I had, told him what I wanted for options, what I owed on my trade in and what I expected. I wanted to keep my payments the same or lower than I was currently paying. I did not have my trade in with me since I was just window shopping. Cam, along with Hank, went out of their way to find me a vehicle that met all my needs and wants. I even received a fair offer for my trade as is - sight unseen! It was in the ball park of what I was expecting. The dealership was closed Thursday (4th of July), so Friday they went to another dealership to get me my new F150. I stopped in this morning, dropped off my trade-in and picked up my new truck. My payments ended coming in $5.00 a month less until I added a few more options (like GAP Insurance which I also recommend). My final payments are $37.55 higher but that was because of my last minute changes. The team at Ripley and Fletcher lived up to their end of the agreement and was extremely helpful throughout the process. I highly recommend Ripley and Fletcher and Cam Robinson for your next vehicle!

I was very pleased with the service and particularly grateful that I was provided with a loaner during the time that my vehicle was being repaired. Staff in the repair department are always very friendly as well!

It's good to have a company that you can go to and tell them what you need and want, and they will make it happen.

I received warranty service on my 2016 Taurus for a front end noise. The work was performed in a timely manner and appears to have corrected the defect. My only complaint is that I had to notify Service on three different occasions that they had the incorrect contact phone number. For some reason, all notices were left at my residential phone (land line) in Massachusetts, when, in fact, I live locally in Casco and operate exclusively from a cell phone. This glitch caused me a few days delay in the service during a very busy holiday season. The loaner vehicle (new Ford Escape) was low mileage, clean, and a pleasure to drive. My work was performed in about 1 1/2 days, very reasonable. Thank you to R & F.

No issues. Very quick and professional! Walt did a great job!

We purchased our 2018 Ford Edge this past summer and were very pleased with the sales staff. We just had our first oil change and we are equally happy with the service and staff.

Can't ask for better service. My salesman picks the car up and takes it to service. He then brings it back. I don't have to leave the house.

I bought a 2017 Ford Focus. The service was excellent and the process of buying a car was straightforward and trouble-free thanks to your amazing staff.

I have always had professional courteous service at Ripley and Fletcher

I received oil & filter change & tire rotation. Also reported noise from transmission, which has only happened a few times. Mechanic could not duplicate the noise so I will wait and see if it occurs again. The service was exceptional and on time as usual. Thanks Mike