Reviews
Waiting Room
Nice waiting room with snacks, reading material and TV. This is rewired since I was from out of town and waited 5 hours.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
opinion
Service department is just a nice welcoming place, even if you need to wait and they seem to know your name.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Great example of how service should be done.
While service was being conducted I started browsing the showroom and decided to purchase a new Escape. Don’t you just love me!?
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Sylvia LaRoche
My salesman always knows what I want and when I'm ready for an update. He keeps in contact with me thru my whole lease, always checking in.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Great service
Politeness of service representative, concern over truck problem and prompt attention and resolution of problem all made my experience less stressful than anticipated.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Great service
Very friendly staff and very thorough ! Got me in without having to wait a long time! Highly recommend Fox of Grand Traverse!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Clean facility and caring staff.
Your service department was excellent. Staff was caring, friendly and professional. Appointment was made and was taken care of day as scheduled. Great service.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
love my Ford Fusion
I found a good selection of used car inventory and in my price point and enjoy working with my long time salesperson at Fox.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Promopt and courteous service
Prompt and courteous service. Good work and value. Knowledge of car. Followup report after work and written summary of car condition.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Fox Grand Traverse service
Friendly, fast service at competitive prices. Always happy to help and even provided free drop off and pick up for me.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase