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Fox Ford Grand Traverse

(1,348 reviews)
Visit Fox Ford Grand Traverse
Sales hours: 8:30am to 6:00pm
Service hours: 6:00am to 7:00pm
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Sales Service
Monday 8:30am–6:00pm 6:00am–7:00pm
Tuesday 8:30am–6:00pm 6:00am–7:00pm
Wednesday 8:30am–6:00pm 6:00am–7:00pm
Thursday 8:30am–6:00pm 6:00am–7:00pm
Friday 8:30am–6:00pm 6:00am–7:00pm
Saturday 9:00am–3:00pm Closed
Sunday Closed Closed
2025 consumer dealer award
View 1 awards
2025 consumer dealer award
New (231) 889-6278 (231) 889-6278
Used (231) 889-6324 (231) 889-6324
Service (231) 889-6291 (231) 889-6291

Reviews

(1,348 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Fox Ford Grand Traverse from DealerRater.

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Waiting Room

Nice waiting room with snacks, reading material and TV. This is rewired since I was from out of town and waited 5 hours.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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opinion

Service department is just a nice welcoming place, even if you need to wait and they seem to know your name.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Great example of how service should be done.

While service was being conducted I started browsing the showroom and decided to purchase a new Escape. Don’t you just love me!?

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Sylvia LaRoche

My salesman always knows what I want and when I'm ready for an update. He keeps in contact with me thru my whole lease, always checking in.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Great service

Politeness of service representative, concern over truck problem and prompt attention and resolution of problem all made my experience less stressful than anticipated.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Great service

Very friendly staff and very thorough ! Got me in without having to wait a long time! Highly recommend Fox of Grand Traverse!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Clean facility and caring staff.

Your service department was excellent. Staff was caring, friendly and professional. Appointment was made and was taken care of day as scheduled. Great service.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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love my Ford Fusion

I found a good selection of used car inventory and in my price point and enjoy working with my long time salesperson at Fox.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Promopt and courteous service

Prompt and courteous service. Good work and value. Knowledge of car. Followup report after work and written summary of car condition.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Fox Grand Traverse service

Friendly, fast service at competitive prices. Always happy to help and even provided free drop off and pick up for me.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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