Reviews
I take my Jeep Cherokee Trailhawk in to get serviced with
I take my Jeep Cherokee Trailhawk in to get serviced with full synthetic oil change every 4 months..and they've always been great
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- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
Thank you for trusting Lithia Chrysler Dodge Jeep Ram Fiat of Tri-Cities with your Jeep Cherokee Trailhawk's maintenance! We're glad to hear you've consistently had a great experience with our service team. Looking forward to seeing you next time!
Even though I didn’t buy my vehicle there, they have gone
Even though I didn’t buy my vehicle there, they have gone above and beyond trying to resolve my issues. They treat me like a friend!
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We're delighted to hear that our team at Lithia Chrysler Dodge Jeep Ram Fiat of Tri-Cities has made you feel welcome and supported. It's great knowing we could assist with your vehicle issues, even without a purchase! Thanks for sharing this feedback!
It took too long for you to work on my Jeep .
It took too long for you to work on my Jeep . It sat in your yard for 4 days before you worked on it. I had to rent a car for 6 days.
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- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
Mikel, we apologize for the delay with your Jeep at Lithia Chrysler Dodge Jeep Ram Fiat of Tri-Cities. We understand how inconvenient this must have been and appreciate your patience during the process. Thank you for bringing this to our attention; we'll work on improving our service times!
Service Department is getting better at communicating.
Service Department is getting better at communicating. Sales dept definitely did not give us the best deal and looking back we were overcharged for a used vehicle. Learning to trust the service department as we go back more…
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- Overall experience 4.0
- Does recommend this dealer
- Shopped for a used car
Jinesh, we appreciate your feedback and are glad to hear that our service department is improving. At Lithia Chrysler Dodge Jeep Ram Fiat of Tri-Cities, we're committed to providing the best experience possible and will take your comments into consideration for future improvements. Thank you for sharing!
Very experienced, helpful and friendly.
Very experienced, helpful and friendly. Committed to satisfying the customer.. I would recommend them to anyone.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Ellyanko, thank you for recommending Lithia Chrysler Dodge Jeep Ram Fiat of Tri-Cities! We're delighted to hear that our team provided a helpful and friendly experience. We appreciate your support!
The service department took care of my car and gave me a
The service department took care of my car and gave me a rental for 3 days at no charge Phil
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Phil, we appreciate the stellar review here at Lithia Chrysler Dodge Jeep Ram Fiat of Tri-Cities!
The service gentleman was great to work with.
The service gentleman was great to work with. Very competent. Hope he stays a long time.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We couldn’t ask for a better review. Thank you for your support, and please let us know how we can serve you in the future!
Communication on my concerns was excellent and they stood
Communication on my concerns was excellent and they stood behind their work and made things right on previous work performed. Excellent Service
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We're delighted to hear that our team at Lithia Chrysler Dodge Jeep Ram Fiat of Tri-Cities provided excellent communication and service. Thank you for your feedback!
Overall, I highly recommend this service department to
Overall, I highly recommend this service department to anyone looking for reliable and efficient support.
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- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
Anna, thank you for recommending our service department at Lithia Chrysler Dodge Jeep Ram Fiat of Tri-Cities! We're glad to hear you found the support reliable and efficient.
Rob kept me updated throughout service on expected wait
Rob kept me updated throughout service on expected wait times and delays. Unfortunately they were shorthanded on techs but customer service was excellent.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We're glad to hear that Rob kept you informed and provided excellent customer service despite the staffing challenges at Lithia Chrysler Dodge Jeep Ram Fiat of Tri-Cities. We appreciate your understanding and patience!