Reviews
I have been dealing with Lithia for 11 years now.
I have been dealing with Lithia for 11 years now. I actually drive back to the Tri-Cities due to the unpleasant experience I have had with the dealership near where I live now. They have been honest to deal with.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your loyalty over the years! We're delighted to hear that Lithia Chrysler Dodge Jeep Ram Fiat of Tri-Cities continues to provide an honest and pleasant experience. We appreciate your trust in us, and we're always here whenever you need assistance!
We have been using Lithia for 20 years and have always
We have been using Lithia for 20 years and have always had a positive experience. Our service tech was very helpful and friendly.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Dirhamfour, thank you for your loyalty and kind words about Lithia Chrysler Dodge Jeep Ram Fiat of Tri-Cities! We're delighted to hear that our team has consistently provided a positive experience over the years. Looking forward to serving you again soon!
I had an amazing experience working with Sebastian.
I had an amazing experience working with Sebastian. Great friendly personality made my experience pleasant and easy!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Cristian, we're delighted to hear that Sebastian made your experience at Lithia Chrysler Dodge Jeep Ram Fiat of Tri-Cities pleasant and easy. Thanks for sharing. Until next time, travel safe!
This is the 4th car we’ve purchased from Lithia, the
This is the 4th car we’ve purchased from Lithia, the sales process is great!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Krieg_steph, your loyalty means the world to us! We're thrilled the sales process continues to impress you. Thanks for choosing Lithia Chrysler Dodge Jeep Ram Fiat of Tri-Cities again—we look forward to helping you with your next ride!
Absolutely fantastic experience—friendly staff,
Absolutely fantastic experience—friendly staff, transparent pricing, and a smooth, hassle-free car buying process. Highly recommend!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Jarrod, it’s wonderful to hear about your fantastic experience with us! The team at Lithia Chrysler Dodge Jeep Ram Fiat of Tri-Cities appreciates your kind words about our friendly staff and transparent pricing. We look forward to helping you again in the future!
Rob in the service department was great.
Rob in the service department was great. Good communication and answered any questions we had.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Kyle, we’re happy to hear Rob provided you with great communication and support throughout your visit! Thanks for trusting the team at Lithia Chrysler Dodge Jeep Ram Fiat of Tri-Cities — we hope to see you again next time!
Good service, friendly people, knowledgeable parts
Good service, friendly people, knowledgeable parts department. My service manager kept me informed on my vehicle.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
sfhultman, it’s wonderful to hear about the friendly and knowledgeable service you received at Lithia Chrysler Dodge Jeep Ram Fiat of Tri-Cities. Having your service manager keep you informed makes all the difference. We look forward to helping you again soon!
Excellent service and friendly, knowlegable staff.
Excellent service and friendly, knowlegable staff. Rob was especially helpful during my most recent visit. He explained the service being done and the rate that was being charged, so there weren't any surprises. The wait time was reasonable, and the report on the work was thorough - even a video from the technician. I looked at other vehicles while there, knowing that this is where we'll purchase when we're ready.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Kim, we're delighted to hear that Rob and our team at Lithia Chrysler Dodge Jeep Ram Fiat of Tri-Cities provided you with excellent service. We appreciate your trust in us for future purchases! Thank you for the kind words and see you next time!
The people in the service department were knowledgeable,
The people in the service department were knowledgeable, helpful and friendly. They went out of their way to be helpful.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Brent, we're delighted to hear that our service department at Lithia Chrysler Dodge Jeep Ram Fiat of Tri-Cities provided you with such a positive experience. Thanks for sharing your feedback!
Had maintenance oil change done on my Ford Ranger.
Had maintenance oil change done on my Ford Ranger. Tried to find a familiar face to associate with the people you have pictures and they no longer work there. Need to update pictures on website. Personnel are caring.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your feedback! We're glad to hear that our team at Lithia Chrysler Dodge Jeep Ram Fiat of Tri-Cities provided caring service during your oil change. We appreciate the suggestion about updating our website photos and will look into it. Safe travels with your Ford Ranger!